The telephone number 02392703003 is only for accountants.  I tried to use the 01622 local telephone number which is on the Inland Revenue's website but it is no longer in operation.
The person I spoke to said I had to use the 08453021431 number.
Just wondered if there might be another number for personal people.
Thank you. 

Dave, Thank you for replying to my request.  I have phoned the  02392703003 number again and again was told that I have come through to an Accountants priority telephone line!!!!  I was then given the 0845 number again.   
Susan

The 0239 270 3003 number is indeed a priority line for tax professionals and is listed as such on the HMRC website: http://www.hmrc.gov.uk/workingtogether/priority-lines-list.htm

The HMRC had a list of "international" tax office numbers on their website at http://www.hmrc.gov.uk/local/individuals/international-numbers.htm
but unfortunately this has now been removed.

In the database there is an unverified number for Kent (physical location Portsmouth/Bournemouth) which you could try:

0239 240 1194

I have just tried the 02392401194 telephone number and it works.  You might want to change the number listed on the website to this one.  Thank you so much for your help. susan

For my tax office (Cardiff), though I don't know about others, a search using the 3-digit tax office number here:
http://search2.hmrc.gov.uk/kbroker/hmrc/locator/locator.jsp?type=1
provides a number 'for calling from abroad', which works. This alternative also gives an honest engaged tone if the current queue is more than x minutes long. The 0845 number, on the other hand, has a particularly annoying reply, "sorry we can't answer your call, please try later", which of course costs me (at least) 8p.