Does anyone know a geographical number that WORKS for the freeesat call centre?

tommy24 wrote on Oct 22^nd, 2009 at 9:35pm:

tommy24, I note you have made several requests now that are just that. It would appear (judging by the length of this thread) that the number for Freesat is not going to magically appear out of thin air (i.e. no-one has it lying around written on a piece of paper on their desk).

Therefore, more digging is required to find it. Perhaps you can do some research to ascertain what company operates the call centre where it is based.

tommy24, Dave asked you a couple of months ago whether you have or could ascertain details of the firm which operates the call centre and/or where it is based. 

Have you any further details of those to assist with the search for the geographical alternative you want?

I worked for freesat and can tell you that the call centre is in Brighton but we didn't even know a local number. Some agents recommend trying this website, but obviously there is no answer here. What you can do is ask politely if the agent will call you back and give him/her your number. I always do this when a customer asks, unless of course they're rude and say something like, "I'm paying this much for this call so you better be good" or some other generally angry tone, etc. If you ask, you'll only pay for the minute or whatever it takes to dial the number and get through to someone (there's hardly ever a wait time). If someone's calling from a mobile I was particularly ready to accept if someone asked. In terms of who answers the calls, yes it's outsourced. It's not by any well known BBC call centre or anything. It's a company that does a lot of something completely different and probably just subsidises with the freesat contract because it's such a small team and they can squeeze us into the corner for some extra dosh.

sherbert wrote on Jan 27^th, 2010 at 11:27am:

Was just about to say the same, except found it on bt.com
Freesat (Uk) Ltd
Tel: (020) 7636 5616
Epatra Ho Berners St, London, W1T 3NQ

Considering someone has posted saying the call centre is (apparently) in Brighton, it might be best to focus the efforts for searches there instead of in London.

While not perhaps comprehensive, this seems to be a list of some of the call centres in Brighton:
http://www.touchbrighton.com/business/search/typeId/1963/type/Telemarketing+Serv...

I did a bit of digging, and in fairness to what information I found, I think we may need to look for a contact number for DomGen in Brighton,

unless they handle just the warrenty of the units

Further to my earlier posting, 020 7631 9750 is the main number for the head office and this matches 0844 225 0900.

When option 1 is selected for customer services, the message redirects to a 0845 Business Rate number. 

A recording of the full channel list is available on the published number 0800 652 0643 and its direct alternative is 020 7631 9798. There is no access to any staff member or customer services on these numbers.