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SAYNOTO0870.COM › Main Forum › Geographical Requests › Marks & Spencer Money Insurance - Cust relations

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Marks & Spencer Money Insurance - Cust relations (Read 5,855 times)

dc1606

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Marks & Spencer Money Insurance - Cust relations
Sep 14^th, 2008 at 3:25pm

Having a problem with M & S re car insurance - what I was told on phone originally re adding 2 temporary drivers and what they later claim. Have been sent standard complaints procedure letter saying they will respond within 4 weeks. I need to get it sorted immediately as extra insurance needed next week! Address is Customer Relations Bretton Way Peterborough PE3 8BG tel. 08705 845833. Can't find an alternative on site or online. Can anyone help please?
Thanks, Dave

~ Edited by Dave: Thread title amended

« Last Edit: Sep 14^th, 2008 at 5:56pm by Dave »

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irrelevant

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Re: M & S Money customer relations
Reply #1 - Sep 14^th, 2008 at 4:46pm

From http://www6.marksandspencer.com/pages/default.asp?PageId=LI&Product=AU
Quote:

Marks & Spencer Car insurance is administered by BISL Limited who act as an independent intermediary for our selected base of UK insurers.

So.. From 192.com -
BISL LTD KATHARINE WAY BRETTON PETERBOROUGH CAMBRIDGESHIRE PE3 8BG
01733 845 555
01733 845 003 (fax)

Correction -
Lots of numbers for them in the database, including a specific M&S number!

Try them, and let us know which numbers work or don't.

« Last Edit: Sep 14^th, 2008 at 5:47pm by irrelevant »

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reserved Junior Member Offline Posts: 92 East Sussex Gender:	Re: M & S Money customer relations Reply #2 - Sep 14^th, 2008 at 5:27pm irrelevant wrote on Sep 14^th, 2008 at 4:46pm: in the database This link "in the database" does not work!
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irrelevant Senior Member Offline Posts: 409	Re: M & S Money customer relations Reply #3 - Sep 14^th, 2008 at 5:48pm Sorry, missed out a w ... worked for me, because OpenDNS corrected it... I've edited the post.
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dc1606

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Re: Marks & Spencer Money Insurance - Cust relatio
Reply #4 - Sep 15^th, 2008 at 9:29am

Thanks for that! 08000723889 got me transferred to M & S . Though I didn't actually speak to the contact name in Customer Relations , I was asked if I wished to be transferred so it should work for anyone else. The lady I spoke to actually sorted out my immediate insurance problem and I've left them to sort my original complaint!!
Regards,
Dave

« Last Edit: Sep 15^th, 2008 at 9:30am by dc1606 »

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