I just telephoned 01752 675650 as the unverified alternative number to 0845 000 2222 and got bit of a frosty reception. I did have my doubts as on the saynoto0870 listing it said Hull and south eastern   which seemed a bit unlikely but I thought I'd give it a go anyway.

The lady answering said she was Customer services for Hull trains only not South eastern and that they were getting fed up with getting calls from southeastern customers  

Anyway, the only number she would give me was the 0845 number I already had and when I asked her why Hull have a geo number but not South easter I got short shrift so there you go.

Should be easy enough to get through to them wouldn't you think? There have been problems on the line I need to use tomorrow and I just wanted an update of the situation.

There is a simple reason for that and that is that Hull Trains is part of First Group and Southeastern Railway is not.

I have removed the unverified listing you referred to.

Thanks for replies and for the info above. I will give the new numbers a go and let you know what happens.

I did look at other threads on here about network rail (very helpful) and telephoned 01709 768608 as suggested on that thread. They actually answered very quickly and advised me that there were no problems on the route I was planning and suggested I call again today to make sure all ok for todays journey.

There had been problems last week with electrical faults and as I have an important Doctors appointment in Blackheath I don't want to get to station and find a bus service is in place  

I will of course allow extra time to drive to hospital just in case but apt is 6:15 and rush hour traffic is reason for train journey....sorry you don't need my life history do you  

Thanks again, I would have replied sooner but didn't get any email alerts to say there had been a response (I'm sure I ticked the box but will double check that)

Cheers.

I would like the number for South Easterntrains lost property.  Bizzarely Southern Trains have a geographical number found on this site but the one for SOuth Eastern no longer work

South Eastern is 06450002222 ( geographical was 0207 068 0524)

In desperation as my son had lost his travel card, I did ring the 0845 number and did mention that there was no geographical number available.  The operator agreed with me re the cost of`local numbers`!

gosforthgirl wrote on Jul 17^th, 2012 at 9:05am:

The number 020 7068 0524 is (or was) for National Rail Enquiries Customer Relations. It is now not recognised. The entry was unverified and I have now removed it.

gosforthgirl, I have joined your thread to the existing one for Southeastern, although I think that is mentioned is perhaps superfluous as when I called the 0845 number, the automated announcement welcomed me to Southeastern Customer Services in Tonbridge (it actually mentioned the place name). Perhaps we are looking for a 01732 number.

Southeastern's website gives the address:

Southeastern
Recruitment & Training Centre
3 Priory Road
Tonbridge
Kent
TN9 2AF

Between 1996 and 2003 this was home to Connex South Eastern and 2003 to 2006 it was South Eastern Trains, the former franchise holders.


The numbers for Southeastern assisted travel are 01732 770099 and 0800 783 4524. It would appear that this 01732 number may be one on its own as 770098 is not recognised and 770088 belongs to a medical centre.

Great sleuthing Dave...

I notice South Eastern's sister company Southern now has a non 0845 number on the database 

If you will pardon my language the cheeky people! I compained sometime ago about the use of 0845 numbers byt BOTH Southern and Southeastern and both of them gave me an ineffectual reply and not Southern has gone and done that..

I will be saving and letting friends know about that ASAP

Thanks

I was aware London Midland published an alternative which I believe it advertises as for "mobile use" however as well all know it can be used on both.

I was unaware Gatwick Express listed an alternative till now.

It's excellent we now have alternatives for ALL these operators.