jrawle wrote on Nov 6
th, 2008 at 5:30pm:
Don't get me started. If you actually want to make use of the high speeds they promote, you get throttled after ridiculously low limits. That's if you get it in the first place. Also, if anything goes wrong, the customer services are useless, and blame anything other than their service. And during the period I was with Virgin, customer services was only via a 25p/min line, which I declined to call.
Since leaving Virgin, I have a service that's 6.5 times as fast for the same price, with freephone or e-mail support and no stupid limits or throttling!
OK but was that their cable or their ADSL service. Its an established fact that Virgin ADSL is a completely useless service that almost no one (apart from derrick that is) seems to be happy with.
Most feedback I have heard on Virgin cable suggest less unhappiness but perhaps you are a heavy tv program downloader?
Personally I'm with adsl24.co.uk, an Entanet ISP, as I live on a rural exchange and have no cable or LLU options. I'm happy with everything about the service apart from the price as it seems to cost at least £5 per month more than I think I should be paying.