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Phones 4 U (Read 4,955 times)
Big Penny
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Phones 4 U
Nov 8th, 2008 at 1:11pm
 
Hi all,
I am wondering if anybody else has had a similar experience to my wife.

In August she received a call from Phones 4 U, asking her if she would like to upgrade our sons phone. As it was due to run out, and we were packing to go on holiday she said yes.

About a month later she received a bill for a new contract, (not an upgrade) she now has two bills running in tandem.

For their part, Orange have sorted out their "bit", but she can get no joy from Phones 4 You.
My wife is now at her wits end, does anybody have any suggestions?

BTW, the guy who sold her the new contract has gone on the "missing list"
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« Last Edit: Nov 8th, 2008 at 4:37pm by DaveM »  
 
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Big Penny
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Re: Phones 4 U
Reply #1 - Nov 9th, 2008 at 12:26pm
 
Hi all,
I wrote yesterday out of frustration, as my wife was on the 'phone to Phones 4U YET AGAIN!

Anyway,the upshot was, Phones 4U are paying back the latest bill of over £42.00, and they say the contract will be cancelled.
As this has all been done before, we shall see, and I wiil let you know the outcome.
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« Last Edit: Nov 9th, 2008 at 8:55pm by DaveM »  
 
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Dave
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Re: Phones 4 U
Reply #2 - Nov 10th, 2008 at 12:42pm
 
You might be interested in this recent investigation by Ofcom into Phones 4U:

http://www.ofcom.org.uk/bulletins/comp_bull_index/comp_bull_ccases/closed_all/cw...
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Big Penny
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Re: Phones 4 U
Reply #3 - Nov 12th, 2008 at 8:28pm
 
Dave,thanks very much for that.It makes for interesting reading.

I shall keep it for future reference!
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