ihate0845 wrote on Apr 10
th, 2012 at 2:36pm:
I spent over £30 ringing the DWP during february and march, all to their 0845 number.
Complained to ofcom who in short they didnt think its a problem but reckon they did lean on the government to switch to 03xx numbers. Clearly not enough.
How did a media campaign get started to fix HRMC but the DWP hasnt had one?
I believe that the media pressure has been roughly equal, however an important difference came in the fact that the Treasury Select Committee was doing an investigation into HMRC and picked up on this issue.
This is a point worth making to the Work and Pensions Committee.