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ASDA Direct (Read 54,889 times)
Patrick1955
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Re: ASDA Direct
Reply #15 - Oct 5th, 2010 at 4:38pm
 
Please Note:

Calling 0141 418 9298 - is Asda Electricals - is NOT Asda Direct and is an internal number ONLY.

Asda Electricals will no longer pass your calls to Asda Direct. 0141 is only a local rate call if you are calling from Glasgow therefore costing you more to call this than it does 0844.

Asda Direct can be found on 08448243000.
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jamesbond
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Re: ASDA Direct
Reply #16 - Oct 5th, 2010 at 5:20pm
 
Hi Patrick1955,

If you have an unlimited call package ( 01, 02 and 03 prefix ) from say BT, Virgin Media etc for each month, then anyone calling a 0141 is included in this package, and I do believe that this is the best way to make telephone calls.

James Bond
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Patrick1955
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Re: ASDA Direct
Reply #17 - Oct 5th, 2010 at 5:39pm
 
Hi Jamesbond

I have called the 0141 number today, got through to a completely different company altogether who will NOT pass your call to Asda Direct.

The company in question was called City (Something) and could only pass me to Asda Electricals as they were in the same building. So therefore calling the 0141 number does not work anymore.
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Dave
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Re: ASDA Direct
Reply #18 - Oct 6th, 2010 at 12:25pm
 
Patrick1955 wrote on Oct 5th, 2010 at 4:38pm:
Please Note:

Calling 0141 418 9298 - is Asda Electricals - is NOT Asda Direct and is an internal number ONLY.

Asda Electricals will no longer pass your calls to Asda Direct. 0141 is only a local rate call if you are calling from Glasgow therefore costing you more to call this than it does 0844.

Asda Direct can be found on 08448243000.

Patrick1955 wrote on Oct 5th, 2010 at 5:39pm:
I have called the 0141 number today, got through to a completely different company altogether who will NOT pass your call to Asda Direct.

The company in question was called City (Something) and could only pass me to Asda Electricals as they were in the same building. So therefore calling the 0141 number does not work anymore.

Hello and welcome to SAYNOTO0870.COM.

Thanks for the feedback. I've made some changes to the entries following your comments.

The entry giving 0141 418 9298 and 9299 has been removed. It was under "Asda Direct" and it did say it was for Electricals in the Other Information column.

I am not a customer of Asda Direct, so my comments are based on what I've seen online and speculation. It's not uncommon to find that companies like Asda outsource fulfilment to other companies.

As an example, I know for a fact that Asda Entertainment (the online CD and DVD music shop) is operated by company TheHut.com. So when you ring Asda Entertainment, you are actually speaking to TheHut.com.

It stands to reason that staff from outsourced providers won't want to be spending time putting calls through to Asda's other enquiry lines (as well as the possible cost if it's to a 084 number). So maybe that is how Asda Electricals works; maybe the City something company fulfils electrical orders.


With respect, your comments about 0141 being a local rate call when calling from Glasgow suggests that you may be under the false impression that national calls still cost more than local ones. In general this is not the case and hasn't been so for a number of years.

The cost of 0844 numbers are, generally speaking, more expensive than normal geographic calls because there is a subsidy passed to number users. BT is main exception because its prices (for 0844, but not 01/02/03) are held low by regulation, so if you are with BT and pay for your geographic calls, then the 0844 number is the cheaper option between 0141 and 0844 (assuming that the 0141 number was a suitable alternative).

However, Asda has a freephone number, 0500 100055, which allows access to many different store, online, insurance, financial services and mobile options. For each of these services, the 0500 number is listed in our database with a note telling users which options to select to be put through to the appropriate service. Since I checked last, the options on the 0500 menu have changed, so I have just updated the entries.

There is no need to call 0844 824 3000. Instead, ring 0500 100055 and select option 1, followed by option 2 and followed by option 3 to be put through to the same menu options as is on the 0844 number, for free!  Wink
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« Last Edit: Oct 6th, 2010 at 12:32pm by Dave »  
 
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derrick
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Re: ASDA Direct
Reply #19 - Oct 7th, 2010 at 9:47am
 
Dave wrote on Oct 6th, 2010 at 12:25pm:
There is no need to call 0844 824 3000. Instead, ring 0500 100055 and select option 1, followed by option 2 and followed by option 3 to be put through to the same menu options as is on the 0844 number, for free!  Wink



Only from a landline,(technically not "free"), and/or payphone, not from a mobile  Wink
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Heinz
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Re: ASDA Direct
Reply #20 - Oct 7th, 2010 at 3:01pm
 
derrick wrote on Oct 7th, 2010 at 9:47am:
Only from a landline,(technically not "free"), and/or payphone, not from a mobile  Wink

It's free from your mobile if you're on giffgaff.
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« Last Edit: Oct 7th, 2010 at 3:04pm by Heinz »  

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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dandy
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Re: ASDA Direct
Reply #21 - Oct 7th, 2010 at 7:42pm
 
I,ve just rung the 0500 100055 number message says welcome to the asda service centre, it,s out of hours, but looks like this number works. Also the 0113 2419833 number is working and puts you through to customer services. Hope this helps !
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derrick
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Re: ASDA Direct
Reply #22 - Oct 8th, 2010 at 12:50pm
 
Heinz wrote on Oct 7th, 2010 at 3:01pm:
derrick wrote on Oct 7th, 2010 at 9:47am:
Only from a landline,(technically not "free"), and/or payphone, not from a mobile  Wink

It's free from your mobile if you're on giffgaff.


I suppose there is always the exception to the rule Wink
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beth
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Re: ASDA Direct
Reply #23 - Nov 15th, 2010 at 10:57am
 
Thank you very much I just used the 0500 to call ASDA re George clothing returns and was on there for HOURS. It would have cost a fortune otherwise - far more than the £2.95 delivery charge they had charged me TWICE. Before this I went into the store but they said they cannot deal with delivery charges so I had no choice but to phone. You can see how easy it is for them to make money from the customers - I will not be using them again.
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catj
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Re: ASDA Direct
Reply #24 - Nov 15th, 2010 at 2:26pm
 
The ASDA billing fiasco was featured on BBC Watchdog quite recently.  You might also want to drop the Beeb a line.
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Dave
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Re: ASDA Direct
Reply #25 - Nov 15th, 2010 at 2:28pm
 
catj wrote on Nov 15th, 2010 at 2:26pm:
The ASDA billing fiasco was featured on BBC Watchdog quite recently.  You might also want to drop the Beeb a line.

The Watchdog piece was discussed in our forum here.
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Dave
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Re: ASDA Direct
Reply #26 - Nov 21st, 2010 at 12:44pm
 
Thanks to the person who recently submitted a number for Asda customer relations, Leeds 826 1267. Numbers in this area are for Asda, including Asda Direct (1286) and Asda Photo (1258) and these are now listed.  Wink
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« Last Edit: Nov 21st, 2010 at 12:57pm by Dave »  
 
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Dave
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Re: ASDA Direct
Reply #27 - Mar 1st, 2011 at 6:26pm
 
Asda has replaced quite a few of its 084 numbers with 0800 ones. Asda Direct was 0844 824 3000 and this now redirects to 0800 952 3003.
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