Welcome, Guest. Please Login or Register
SAYNOTO0870.COM

<---- Back to main website

 
Home Help Search Login Register

Page Index Toggle Pages: 1
Send Topic Print
Co-op Travel (Read 10,399 times)
BenDToy
Newbie
*
Offline



Posts: 30
Co-op Travel
Jan 22nd, 2009 at 9:17pm
 
I saw a TV advert by Co-op travel advertising 0845 as "local rate". I understand this is wrong, but who do I complain to?
Back to top
 
 
IP Logged
 
irrelevant
Senior Member
****
Offline



Posts: 409
Re: Co-op Travel
Reply #1 - Jan 22nd, 2009 at 9:56pm
 
The ASA.
http://www.asa.org.uk/asa/how_to_complain/complaints_form/
You may wish to remind them of their previous adjudications on this issue, e.g.
http://www.asa.org.uk/asa/adjudications/Public/TF_ADJ_43684.htm
as sometimes they forget..
Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Re: Co-op Travel
Reply #2 - Jan 22nd, 2009 at 10:46pm
 
Links to other ASA adjudications are here.

They have said a couple of times that the use of the "local rate" term is not only misleading because 0845 isn't charged as such, but also because it serves to reinforce the myth that there is still such a thing. Refer to the Datel Group adjudication for more on this.
Back to top
« Last Edit: Jan 22nd, 2009 at 10:47pm by Dave »  
 
IP Logged
 
BenDToy
Newbie
*
Offline



Posts: 30
Re: Co-op Travel
Reply #3 - Jan 26th, 2009 at 11:36pm
 
Thanks folks - complaint submitted.
Back to top
 
 
IP Logged
 
DaveM
Global Moderator
*****
Offline


Du vin, du pain,   du
Ibuprofen ¡

Posts: 845
Peterborough
Gender: male
Re: Co-op Travel
Reply #4 - Jan 27th, 2009 at 7:36pm
 
BenDToy wrote on Jan 22nd, 2009 at 9:17pm:
I saw a TV advert by Co-op travel advertising 0845 as "local rate". I understand this is wrong, but who do I complain to?

This may be rather futile now seeing as the BT rates changed on 16th January to make them inclusive for those on option plans, and they are still charged at the local rates for those not on a plan !

I don't think you'll win anytime soon  Roll Eyes
Back to top
 
 
IP Logged
 
irrelevant
Senior Member
****
Offline



Posts: 409
Re: Co-op Travel
Reply #5 - Jan 27th, 2009 at 7:58pm
 
DaveM wrote on Jan 27th, 2009 at 7:36pm:
This may be rather futile now seeing as the BT rates changed on 16th January to make them inclusive for those on option plans, and they are still charged at the local rates for those not on a plan !


Only for those whom are BT, and only BT, customers.
Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Re: Co-op Travel
Reply #6 - Jan 27th, 2009 at 8:42pm
 
DaveM wrote on Jan 27th, 2009 at 7:36pm:
BenDToy wrote on Jan 22nd, 2009 at 9:17pm:
I saw a TV advert by Co-op travel advertising 0845 as "local rate". I understand this is wrong, but who do I complain to?

This may be rather futile now seeing as the BT rates changed on 16th January to make them inclusive for those on option plans, and they are still charged at the local rates for those not on a plan !

This is an interesting point. They are not the same; they are in fact less.

Those on BT Calling Plans (formally BT Together Options) will be charged as follows:

Unlimited Weekend Plan (Formerly known as BT Together Option 1)

Daytime (01/02/03) 3.92ppm
Daytime (0845) 1.96ppm

Evening (01/02/03) 1.47ppm
Evening (0845) 0.49ppm

Weekend (01/02/03/0845) 0p for first hour


Unlimited Evening & Weekend Plan (Formerly known as BT Together Option 2)

Daytime (01/02/03) 3.92ppm
Daytime (0845) 1.96ppm

Evening (01/02/03/0845) 0p for first hour

Weekend (01/02/03/0845) 0p for first hour


Unlimited Anytime Plan (Formerly known as BT Together Option 3)

Daytime (01/02/03/0845) 0p for first hour

Evening (01/02/03/0845) 0p for first hour

Weekend (01/02/03/0845) 0p for first hour
Back to top
 
 
IP Logged
 
Dave
Global Moderator
*****
Offline



Posts: 9,902
Yorkshire
Gender: male
Re: Co-op Travel
Reply #7 - Jan 27th, 2009 at 9:21pm
 
I wouldn't bet against the cost of chargeable 0845 calls from BT lines going up in the next few months/quarters.
Back to top
 
 
IP Logged
 
NGMsGhost
Supreme Member
*****
Offline


The Forum Ghost of NonGeographicalMan<b
r />

Posts: 2,720
Surrey, United Kingdom
Gender: male
Re: Co-op Travel
Reply #8 - Jan 28th, 2009 at 11:42am
 
Also don't forget that BT Payphones division charges a whopping 19.5p per minute to call an 0845 number versus only 1p per minute to an 01/02/03 number, albeit that both are subject to the same 40p minimum call charge.

Regardless of the BT price changes for 0845 and 0870 calls for BT Together plan customers and regardless of DaveM's distinctly sarcastic and unhelpful attitude towards the OP (#) this advert quite clearly still violates ASA guidances and is incorrect because there is no longer a local call rate in this country.  There is just a single national call rate for any call in the UK and the only thing that varies is the tarriff rate associated with the number you have dialled.

Any complaint to the ASA on this matter should be therefore be successful.

Could the time, date and channel on which this advert occurred please be given by the Original Poster so that more of us here may submit a complaint to the ASA.


#
DaveM ~ Inflamatory comment removed, spelling mistake left
!!
Back to top
« Last Edit: Jan 28th, 2009 at 6:29pm by DaveM »  

<div style=
 
IP Logged
 
BenDToy
Newbie
*
Offline



Posts: 30
Re: Co-op Travel
Reply #9 - Jan 30th, 2009 at 4:30pm
 
Thanks to those who have been helpful and supportive. The ad was on 21 January at 7.45 on ITV1 Granada region (break in Corrie).

For clarity;

If I call an 0845 during the day it costs me X p/minute. (I don't really care how much it is, it still costs)

To call a local (or any other geographical number), regardless of when, it costs me nothing. This does not require a debate.
Back to top
 
 
IP Logged
 
Page Index Toggle Pages: 1
Send Topic Print
(Moderators: DaveM, bbb_uk, Dave, CJT-80, Forum Admin)

Website and Content © 1999-2024 SAYNOTO0870.COM. All Rights Reserved.
Written permission is required to duplicate any of the content within this site.

WARNING: This is an open forum, posts are NOT endorsed by SAYNOTO0870.COM,
please exercise due caution when acting on any info from here.


SAYNOTO0870.COM » Powered by YaBB 2.5.2!
YaBB Forum Software © 2000-2024. All Rights Reserved.


Valid RSS Valid XHTML Valid CSS Powered by Perl Source Forge