If the stomach can take it, here is the media release in response from the Communications Consumer Panel (formerly known as the Ofcom Consumer Panel):

Quote:

Don't anyone now dare to suggest that Ofcom is not "consumer"-focussed. It has a toolkit to prove it.

I was left utterly stunned at this amazing nonsense from Consumer Focus, the very same people who have just congratulated BT on their allegedly consumer friendly alteration of call costs to 084/7 numbers on inclusive call packages by BT.

Unfortunately it seems to be a case of these various utterly useless super QUANGOs and their highly overpaid senior executives sticking together and them then patting each other on the back by putting out as many press releases as possible to say how fantastic they all are so that the huge level of consumer discontent about their generally anti customer activities is completely disguised.

I wonder what salaries are paid at Consumer Focus and whether these people all have backgrounds as customer services directors of the very companies which they are supposed to be ensuring do not act against the interests of the UK citizen consumer.

I give up as it is a completely Emperors New Clothes type system and nothing will change under this government.  However as soon as the government changes I think we should be energetic in trying to get the present farcical system swept away.

I should write to the Board Members of Consumer Focus to criticise this nonsense in praising one of the most useless and anti consumer regulatory bodies to ever exist but they have worn me down so far that I am not sure if I can now muster the required energy knowing that my comments will simply be filed in the WPB.