By the way, I called the switchboard and they put me through to customer services but each time they did this I was cut off for some reason, the line seemed to go dead each time they put me through.
I ended up going to my nearest A&L in the end and what a palaver that was!
They told me I couldn’t pay my credit card bill at the A&L branch and that the only way I could do this was if I withdrew money from my account and that I’d have to go the Halifax to pay this off with that money as it’s a Halifax1 card.
Well I asked them if I could withdrew the money and they asked for ID because of the amount I was wanting to withdrew. I know this is procedure but what a hassle! I showed them the statement thinking it would be enough as it has my address on but they wanted something like a passport or drivers licence which I don’t normally carry and didn’t think I’d need too. In the end I just complained that I’d come all this way to pay the bill, that I’d have to go back to where I’d come from and made a point of standing my ground but they kept insisting that I’d need to show the appropriate ID. As I say, I stud my ground and eventually they gave in and withdrew the amount I needed from my account after asking the appropriate security questions. Boy what a hassle!
Banks these days have a tendency to make your life hellish!!
Anyway, once I was at the Halifax they accepted the payment saying it would be OK to pay the credit card bill as it was a Halifax card. Easy peasy!
The annoying thing is they [the clerk and the manager at A&L] explained to me that when calling A&L over the phone, and you’ve either forgotten or don’t have your phone PIN, wait a while as the announcement for the phone PIN will ask for this a couple of times then eventually you’ll be put through to whoever/whatever department you require. If only I knew this in the first place. Well you live and learn I guess.
The way I paid this is probably the quickest; it’s just a pain I had to go 4miles away from where I live to pay it. Plus the hassle of the security checks etc. If I wasn't so bothered about paying this on time I would've taken this in my stride instead of worrying and getting so irritated by the whole procedure.