SAYNOTO0870.COM - Diamond Resorts

RobG

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Diamond Resorts
Mar 17^th, 2009 at 4:15pm

Trying to find an alternative number for Diamond Resorts International. They have recently taken over from Sunterra timeshare people and the only way you can check reservations / availibilty is by ringing 08453590054. You spend ages on the phone only to be told that they do not have any availibility. They are based in England and the search via Sunterra shows an 01524589800 number but when you ring this number the operator says you have to call the 0845 number..... Any ideas anyone......

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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: Diamond Resorts Reply #1 - Mar 17^th, 2009 at 4:47pm These two have the same postal address as Diamond Resorts International DIAMOND RESORTS TITLE LTD 01524 598 280 DIAMOND RESORTS (GROUP HOLDINGS) PLC 01524 589 800
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Dave

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Re: Diamond Resorts
Reply #2 - Mar 17^th, 2009 at 11:18pm

In addition to the number you mentioned and the other one sherbert found, there are several entries in the database, currently unverified. I have renamed them so that a search of either

diamond resorts

or

sunterra

will return them.

Let us know how you get on.

Perhaps it's just switchboard being awkward not putting calls through (assuming that those on the 0845 number are dealt with at the same location). Alternatively, it could be outsourced.

Is there a fax number published? Do you have a full address for them?

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Diamond Resorts Reply #3 - Mar 19^th, 2009 at 9:07pm PA to executive vice president is 01524 589 802.
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RobG

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Re: Diamond Resorts
Reply #4 - Mar 26^th, 2009 at 10:52am

Tried to contact Diamond Resorts (Sunterra) Reservations on the numbers provided and these were the results:

01524 840861 - This is the Marketing department - told reservations based in London and only number is 0845 359 0005
01524 589875 - Management fees only
01524 589800 - told reservations based in London and only number is 0845 359 0005
020 83369200 - This is purely for Interval International numbers only - have extension number ready

No success yet........ :'( :'(

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RobG

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Re: Diamond Resorts
Reply #5 - Mar 26^th, 2009 at 11:40am

Thanks for the previous feedback guys. I managed to track the address of Diamond Resorts (Reservations). It would appear that they share property with Interval International in London as there email address is thirdfloor@intervalint.com. There postal address is Coombe Hill House, Beverley Way, London, SW20 0AR. They did not have a fax number they could give us unfortunately. Everyone you speak to says the only contact number is 0845 359 0005.

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Dave

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Re: Diamond Resorts
Reply #6 - Mar 26^th, 2009 at 3:53pm

RobG wrote on Mar 26^th, 2009 at 11:40am:

Thanks for the previous feedback guys. I managed to track the address of Diamond Resorts (Reservations). It would appear that they share property with Interval International in London as there email address is thirdfloor@intervalint.com. There postal address is Coombe Hill House, Beverley Way, London, SW20 0AR. They did not have a fax number they could give us unfortunately. Everyone you speak to says the only contact number is 0845 359 0005.

In our database under "Diamond Resorts" and "Sunterra" there is one London number, 020 83369200, which is currently unverified and described as "This is the "overflow" number for the travel club its based in London".

A Google "SW20 0AR" 020 reveals numbers in this post code are indeed 020 8. It returns 020 8336 9xxx numbers for this building, so probably a clue as to the numbers they operate there.

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