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mobile  scam - Tonesite Club (Read 19,031 times)
evenasus
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Re: mobile  scam - Tonesite Club
Reply #15 - May 29th, 2009 at 8:25pm
 
Vodaclone....I can assure you that I have never and would never contact premium rate text services. I have never had nor want a 'download ringtone'. My ringtone is a clip of an Abba mp3 which I loaded on my phone myself.
I have a PAYG sim which a £10 top up lasts me well over a year. This shows how much I use my phone. The only people that have my phone number are my family and a couple of close friends. Oh - and T Mobile of course.

Quote:
I thought I'd give people an update on my thread http://forums.moneysavingexpert.com/...light=evenasus

As I wrote in my last post, T Mobile did refund the charges pretty quickly.

Last Friday, I received a call from PhonepayPlus calling about the complaint I made to them via their website on 6th April.
I no longer have the texts on my phone, neither can I remember what they actually said. So I wasn't able to give them much information re the short code numbers.
Anyway, the chap said he may contact me again in a few days, why I don't know.

Yesterday, I received a phone call from the company that STOLE my money in the first place.
They apologised for the trouble I had with their service.
I told them I had never even had their service and that I had never requested it.
I was then asked did I know a 'George'? As it happens, I don't know anyone called George.

Anway, after he had finished quizzing me, he apologised again, told me that my number had been removed from their database and that I wouldn't received any further texts from them.
Try it, I thought - T Mobile put a stop on all premium rate texts on the day I made my complaint.
He also said that they would raise a cheque immediately for the charges, which were £5.50. Peanuts I know, compared to what some folk have had stolen but there's a principle here.
He also gave me his name and telephone number in case I had any more problems.

Today, I received the cheque with a letter which said they were sorry to hear I was unhappy with their service - are they kidding me?
And in addition, by way of a goodwill payment, we have enclosed a cheque for your attention.

Good will - HA!

Now, I should, I suppose tell T Mobile that Digital Daze Ltd have reimbursed me and I should let T Mobile put the charges back on my sim.

I think this might end up complicating matters. So, as I would feel guilty at keeping both refunds, I'll make a donation to charity with it.

So, all you people who are still having problems, don't take any 'can't do' from your operator.
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« Last Edit: May 29th, 2009 at 8:26pm by evenasus »  
 
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vodaclone
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Re: mobile  scam - Tonesite Club
Reply #16 - Jun 1st, 2009 at 2:11pm
 
Well to be honest Evenasus it sounds a bit like a mistake - but they called and refunded you.
I wouldn't read too much into the "sorry to hear I was unhappy with their service" its probably a letter they copied and pasted and means very little. (except for the cheque posted with it)

It would have been interesting to have aqquired a transcript of texts sent/received between you and the company. It would shed some light onto how they got your number in the first place and how the service was started without your consent.  I find it unlikely they can just text you out of the blue.
If you are interested you could still request proof from them? for the sake of argument if nothing else..

Its also worth noting that your phone number was bought in bulk and is held in a permenant database filed by date order. For example 07738 range sold 17th oct 05 - 07739 sold 14th feb 2009 etc etc. This is how those horrible sales companies can contact you guessing that you are out of contract. They call you roughly 12 months after the number was bought and again at 18 months in the ofchance you will be ready to upgrade. Savages.

I'm always glad to hear when people can get these things sorted for themselves, must be these 'social skills' i keep hearing about!  Cheesy
Also pleased to hear you will be donating the extra funds, thousands wouldn't!


Quote:
Vodaclone....I can assure you that I have never and would never contact premium rate text services. I have never had nor want a 'download ringtone'. My ringtone is a clip of an Abba mp3 which I loaded on my phone myself.
I have a PAYG sim which a £10 top up lasts me well over a year. This shows how much I use my phone. The only people that have my phone number are my family and a couple of close friends. Oh - and T Mobile of course.  
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