Hi all

   * Who is the company? - Student Finance England - the new company that handles student loan applications
   * What is the nature of your call? Customer services, complaints, new business etc. Application/customer services
   * Where is the company based? A full address is always useful. The only address I can find is a PO BOX: Student Finance England
PO Box 210
Darlington
DL1 9HJ
   * Why do you want to contact them? Enquiry about application, change of passwords and other codes

Thanks in advance for any help

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Website: www.direct.gov.uk/studentfinance

The address above is a PO Box. This page from Gateshead Council gives the real address:

Student Finance Direct
Lingfield Point
Darlington
DL1 9RW

Local dialling code is 01325.

See these Google results for 01325 391 199

Please let us know how you get on.

Hi all

Thank you for all your responses.

I'm not at home at the moment, but I will report back on how I get on when I try using the info you've provided.

Thanks again

Rick_Callander wrote on Sep 9^th, 2009 at 9:26am:

This, and possibly other Glasgow (0141) numbers were/are used for the Student Loans Company. Maybe the Student Loans Company is no more, maybe its name has been changed.

Thus, the numbers for it might be relevant for "Student Finance England" or whatever it is called today. Is there a "Student Finance Scotland", "Student Finance Wales" and "Student Finance Northern Ireland" as well?

The number referred to above, 0141 2433929, now answers with a recording saying it is "no longer available" and redirects to 0845 300 5090. I have removed it from the database.

The 0845 607 7577 number is listed in our database for student finance for a number of local authorities. It is, however, answered in exactly the same way as 0845 300 5090.

The recording starts of by saying that "Student Finance Direct" has been "re-branded" as "Student Finance England". Good of them to get their priorities right.  


The male voice on the 0845 numbers is the same as that on many of the Student Loans Company numbers, so it's for certain they direct to one or more of its 0141 numbers.

Alternatives are:

• Student Finance England 0845 300 5090 / 0141 243 3600
• Student Finance Wales 0845 602 8845 / 0141 243 3960
• Student Finance Northern Ireland 0845 600 0662 / 0141 243 3591

These 0141 numbers answer in exactly the same way as the respective 0845 numbers.

Please provide any feedback on use of these numbers by posting on this thread.


Some further information on The Student Room here which gives a number for Darlington office 01325 215208. This may or may not be one of the numbers that the main menu directs to. I haven't listed it as we already have a 0141 number with the menu on.

This looks as if it might be useful http://www.dsa-qag.org.uk/assets/_managed/cms/files/EUSLCPresentation1stsept2009...

Thank you for your work on this site - this 0141 number is still working today.

Heya, registered just to reply, the 01412433600 number worked for my wife, although she has been on hold for like 10 minutes (10 more minutes till closeing time for them)

*edit, they just answered , cheers guys