SAYNOTO0870.COM - g4s alarm signal receiving centre

daveydunt Newbie Offline Posts: 3	g4s alarm signal receiving centre May 4^th, 2009 at 4:40pm hi all, i have never done this before so, please let me know if this is the way to request. ive had a quick search on here and i cant find the geo number for g4s alarm signal receiving centre. this is the number i currently use 08706011555. ringing it 6-8 times a day is very expensive. many thanks in advance, davey.
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jgxenite

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Help us to help you -
read the instructions!!

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Re: g4s alarm signal receiving centre
Reply #1 - May 4^th, 2009 at 4:49pm

It is unlikely we will be able to find an alternative for this. Even if we could, you probably can't re-program the alarm box to use the alternative number. You will need to speak to Group4Securicor and tell them you don't wish to have your alarm box calling an 0870 number, although I doubt they'll do anything about it.

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I don't mind helping you with your request as long as you read the instructions!

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Dave

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Re: g4s alarm signal receiving centre
Reply #2 - May 4^th, 2009 at 5:07pm

We have discussed ADT's antics with regards its alarms phone premium 0870 numbers before.

As jgxenite says, even if an alternative is found, you would have to reprogram your alarm.

Do you know where calls to the 0870 number go? Is there a control centre?

Why does it keep phoning G4S, other than to generate revenue for them, of course?

Expect the 0870 number to be changed soon, because of the loss of revenue when calls are reduced to geographical rates in August this year.

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daveydunt

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Re: g4s alarm signal receiving centre
Reply #3 - May 4^th, 2009 at 6:53pm

jgxenite wrote on May 4^th, 2009 at 4:49pm:

It is unlikely we will be able to find an alternative for this. Even if we could, you probably can't re-program the alarm box to use the alternative number. You will need to speak to Group4Securicor and tell them you don't wish to have your alarm box calling an 0870 number, although I doubt they'll do anything about it.

hi, thanks for the speedy posts !

i am an alarm engineer and i ring the g4s central station (from my own mob phone) to put alarm systems on "test" while i carry out work on the system, when i am finished working on the alarm system i then ring up again to take it off test.

i dont want to reprogramme the number that the alarm sends the signals to (if you get what i mean) the customer pays for that, so its not my problem.

i use another central station called 'custodian' i have already found there geo number on this site, but the g4s one is proving more tricky. ive already asked one of the g4s opperators for the geo number but he said they dont have one, lol.

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Dave

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Re: g4s alarm signal receiving centre
Reply #4 - May 4^th, 2009 at 7:23pm

daveydunt wrote on May 4^th, 2009 at 6:53pm:

i am an alarm engineer and i ring the g4s central station (from my own mob phone) to put alarm systems on "test" while i carry out work on the system, when i am finished working on the alarm system i then ring up again to take it off test.

I understand.

daveydunt wrote on May 4^th, 2009 at 6:53pm:

i use another central station called 'custodian' i have already found there geo number on this site, …

Can you provide some feedback on the Custodian entries? There are three of them, two unverified. If you have used those sucessfully the unverified number or numbers, then please let me know and I will list them as verified. Likewise, the verified entry, if it no longer is suitable, please let me know.

daveydunt wrote on May 4^th, 2009 at 6:53pm:

… but the g4s one is proving more tricky. ive already asked one of the g4s opperators for the geo number but he said they dont have one, lol.

Is this G4S 0870 number automated, or do you have to speak to an operator to put systems on test? Or is it a menu that has an option to speak to an operator? Do you know where the calls are answered?

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Dave

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Re: g4s alarm signal receiving centre
Reply #5 - May 4^th, 2009 at 8:05pm

I Googled g4s monitoring centre and found:

There's a piece on the G4S website with a photograph of the new office:

http://www.g4s.com/uk/uk-what_we_do/uk-security_services/uk-monitoringandrespons...

http://www.info4security.com/story.asp?storycode=4120596

Quote:

G4S invests £3.4 million in state-of-the-art Monitoring Centre

G4S Security Services (UK) has officially opened its BS 5979-compliant, state-of-the-art Monitoring Centre at Heron View in the regenerated Harbour Estate area of Belfast.

From G4S' website:

http://www.g4s.com/northernireland

G4S Northern Ireland
12 Heron View
Airport Road West
Belfast, BT3 9LN

Telephone: 0844 811 0118 Lips Sealed

I gather that the number on the bottom of this page is a DDI number (all be it with 0844 in front):

http://www.nicci.co.uk/members-directory/298/

028 9024 6588

Another one here:

https://www.jobcentreonline.com/JCOLFront/JobDetails.aspx?VRef=861744&SOC=5000&S...

028 9044 2480

http://www.uksecuritycompany.co.uk/belfast/

028 9044 2433

Do you know whether the alarm receiving centre is in Belfast?

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daveydunt

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Re: g4s alarm signal receiving centre
Reply #6 - May 4^th, 2009 at 9:21pm

hi, yes when i ring the g4s 08706011555 i nearly always sit on hold for 60-80 seconds then on to a live opperator, and yes the hq for the uk is in belfast.

the custodian one is 08706091001 and the new number ive found is 01159862740 i have rang it and i did get trou to the same place.

i will look into the other stuff and get back.

a big thanks for the help and info so far chaps !

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tash Newbie Offline Posts: 4	Group 4 belfast Reply #7 - Mar 10^th, 2010 at 10:54am i have searched for all their numbers on here and it does not find them... any ideas, we ring them several times a day and it costs a fortune cheers Tash
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jamesbond Senior Member Offline Posts: 301 Suffolk Gender:	Re: Group 4 belfast Reply #8 - Mar 10^th, 2010 at 10:59am Hi! Is this what you are after? Group 4 Security Services Ltd 191 Ormeau Rd - BELFAST BT7 1FQ (MAP) Telephone 028-9044-2400 Fax 02890-442401 James Bond
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tash Newbie Offline Posts: 4	Re: Group 4 belfast Reply #9 - Mar 10^th, 2010 at 11:10am Cheers jamesbond that helps a lot, the other number we require is their alarm call centre number... this at present is 08706011555 and the one we use the most. cheers Tash
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tash Newbie Offline Posts: 4	Re: Group 4 belfast Reply #10 - Mar 10^th, 2010 at 11:18am That number is for G4s control room... that is the number our engineers call for testing... costing us a fortune..
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Dave

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Re: Group 4 belfast
Reply #11 - Mar 10^th, 2010 at 11:35am

tash wrote on Mar 10^th, 2010 at 10:54am:

i have searched for all their numbers on here and it does not find them... any ideas, we ring them several times a day and it costs a fortune
cheers
Tash

Hello and welcome to SAYNOTO0870.COM.

I've joined your thread to the existing one for this company.

You say that the other number you require is the alarm call centre number, 0870 601 1555. So what is the other 08 number and what is it for? Huh

I ask because I would like to list them in the database for others to use. Also, what is its purpose and what is its 01/02 alternative?

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« Last Edit: Mar 10^th, 2010 at 11:56am by Dave »

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tash Newbie Offline Posts: 4	Re: g4s alarm signal receiving centre Reply #12 - Mar 10^th, 2010 at 11:52am Hi Dave the 08706011555 number is a number our engineers call when testing. An engineer can call this number up to 14 times a day from a mobile and we are finding it costly. i can not find an alternative number for this 08 number. Cheers Tash
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Heinz Supreme Member Offline Posts: 1,362 Essex	Re: g4s alarm signal receiving centre Reply #13 - Mar 10^th, 2010 at 1:08pm So, you're an alarm engineer working for a company and, when working on one of their alarms, you have to call a premium rate number from your personal mobile?
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Dave

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Re: g4s alarm signal receiving centre
Reply #14 - Mar 10^th, 2010 at 2:10pm

To summarise what we've already found and some other points:

The alarm monitoring centre is based at 12 Heron View, Airport Road West, Belfast, BT3 9LN, Tel: 0844 811 0118
Its old monitoring centre at 191 Ormeau Road, Belfast, BT7 1FQ closed some time in 2008 when it moved to Heron View.
The 028 9044 2xxx numbers in this thread (replies #5 and #8) are now "temporarily out of service". This suggests that they could have been the numbers from the old Ormeau Road office. There is a recording on 028 9044 2700 which says that this number range now belongs to Bank of Scotland Ireland.
In reply #5 I posted the number 028 9024 6588 which rings. Googling gives some results which list it as a fax number at Ormeau Road.

Any numbers that are known for this office might be helpful to us in finding an alternative. For example, direct to members of staff or fax numbers.

Heinz wrote on Mar 10^th, 2010 at 1:08pm:

So, you're an alarm engineer working for a company and, when working on one of their alarms, you have to call a premium rate number from your personal mobile?

From August 2009 premiums carried with 0870 calls were removed, but despite this most phone companies haven't passed these savings onto customers. This company uses alot of 0844 numbers, maybe it has moved from 0870, but not this number.

What it does mean is that G4S receives no subsidy from callers, so it would make no difference to it if it switched to a 03 number. Perhaps those who ring it can suggest to the Company that it be changed.

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