SAYNOTO0870.COM - Humax Electronics

sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: Humax Electronics Reply #15 - Jun 11^th, 2009 at 12:51pm Looking at this http://www.worldnetconnect.co.uk/international_toll_free_services.php?gclid=CP_F... I would suggest that the number is indeed free. What do you reckon derrick?
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derrick

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Re: Humax Electronics
Reply #16 - Jun 12^th, 2009 at 6:41am

sherbert wrote on Jun 11^th, 2009 at 12:51pm:

Looking at this

http://www.worldnetconnect.co.uk/international_toll_free_services.php?gclid=CP_F...

I would suggest that the number is indeed free.

What do you reckon derrick?

I would also suggest that it is free, but from the country you are dialing from?, in this case Australia. How would one go about dialing the Australia number from the UK, as to my knowledge there are no UK numbers beginning 1800.

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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: Humax Electronics Reply #17 - Jun 12^th, 2009 at 8:56am derrick wrote on Jun 12^th, 2009 at 6:41am: I would also suggest that it is free, but from the country you are dialing from?, in this case Australia. How would one go about dialing the Australia number from the UK, as to my knowledge there are no UK numbers beginning 1800. Not sure but I would have thought by dialling 61 first?
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derrick

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Re: Humax Electronics
Reply #18 - Jun 12^th, 2009 at 12:09pm

sherbert wrote on Jun 12^th, 2009 at 8:56am:

derrick wrote on Jun 12^th, 2009 at 6:41am:

I would also suggest that it is free, but from the country you are dialing from?, in this case Australia. How would one go about dialing the Australia number from the UK, as to my knowledge there are no UK numbers beginning 1800.

Not sure but I would have thought by dialling 61 first?

OK, just tried, got the message, " we are closed, our office hours are 9-5 Eastern Standard Time" do you know the time difference?

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« Last Edit: Jun 12^th, 2009 at 6:49pm by Dave »

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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: Humax Electronics Reply #19 - Jun 12^th, 2009 at 12:42pm I think minus four hours. Look at this.. http://wwp.greenwichmeantime.com/time-zone/usa/eastern-time/
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Dave

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Re: Humax Electronics
Reply #20 - Jun 12^th, 2009 at 7:05pm

derrick wrote on Jun 12^th, 2009 at 6:41am:

I would also suggest that it is free, but from the country you are dialing from?, in this case Australia. How would one go about dialing the Australia number from the UK, as to my knowledge there are no UK numbers beginning 1800.

The national trunk dialling prefix in Australia is 1, so to call it internationally, it is +61 800 613 011.

In the UK the national trunk dialling prefix is 0, so Austrailian national numbers (area codes etc) start 1.

Edited:

The national trunk dialling prefix in Australia is in fact 0 (and not 1), so it's just like in the UK.

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« Last Edit: Jun 15^th, 2009 at 2:10pm by Dave »

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derrick

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Re: Humax Electronics
Reply #21 - Jun 13^th, 2009 at 9:22am

sherbert wrote on Jun 12^th, 2009 at 12:42pm:

I think minus four hours. Look at this..

http://wwp.greenwichmeantime.com/time-zone/usa/eastern-time/

Whilst it does state -4 hours, the time shown on the clock on that page at the time I writing this message is 05-18 but the actual time here is 10-18. so that makes it -5 hours, or is that due to our clock switching?

If their hours are 9-5 Eastern Standard Time, does this mean that I can call them between 2 p.m. & 10 p.m using our time clock which as I said above is 5 hours behind?

Actually from that page it looks like it is -5 hours re BST; -

Eastern Time is the Eastern Time Zone of the United States of America (USA) and Canada. Eastern Standard Time (EST) is 5 hours behind Greenwich Mean Time (GMT-5).

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« Last Edit: Jun 13^th, 2009 at 9:32am by derrick »

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derrick

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Re: Humax Electronics
Reply #22 - Jun 13^th, 2009 at 9:30am

Dave wrote on Jun 12^th, 2009 at 7:05pm:

derrick wrote on Jun 12^th, 2009 at 6:41am:

I would also suggest that it is free, but from the country you are dialing from?, in this case Australia. How would one go about dialing the Australia number from the UK, as to my knowledge there are no UK numbers beginning 1800.

The national trunk dialling prefix in Australia is 1, so to call it internationally, it is +61 800 613 011.

In the UK the national trunk dialling prefix is 0, so Austrailian national numbers (area codes etc) start 1.

Yep, that is what I called yesterday,(reply #18),and again now, message is still the same, it is Humax but their opening hours are 9-5 Mon-Fri Eastern Standard Time.

The call connected and is free via the computer and VOIPSTUNT, looks like it should be 1ppm using 18185.

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derrick Supreme Member Offline Posts: 1,124	Re: Humax Electronics Reply #23 - Jun 13^th, 2009 at 9:45am We should not need to be doing this if it where not for the greedy ba****ds in this country ripping us off via the phone system. How on earth can it be cheaper to phone Australia than to call a British company? Answer= greed!
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redant

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Re: Humax Electronics
Reply #24 - Jun 13^th, 2009 at 11:10am

I recently purchased a Netgear wireless router, and needed some information. The number given is, of course, 0844. Looked on this site, found the alternative, tried it but the recorded message stated: for tech support, customer services or to return a faulty item please redial 0844 or wait to speak to an operator. Complained that I only needed information, not support and was put through to their centre in Ireland. I complained that their Website stated that all support was provided free and was advised this only applied to the US, other countries would possibly be charged for the call. However, it was agreed that this was not what was stated, and the American site has now been changed (call charges may apply). I do not know how free-phone numbers are formulated around the world but it would appear that many countries do have freephone numbers, including Eire. The UK of course does not. The person I spoke to advised me I can call any of the phone numbers for basic support given, so avoiding the 0844 number if I chose. (link to this page: http://kb.netgear.com/app/answers/detail/a_id/984.)

This goes to prove that we are ripped off in Britain as I can phone America on my call plan (not on the 1-888 number which is not included, but on their American Geographic number) cheaper than the 0844 number. Apparently all calls end up at the same place, either India or the Phillapines! Obviously, the preference is for the 0844 number to be used as you will get immediately to the right department! It is interesting to note that their Amercan site shows how to access by telephone different countries from anywhere in the world, so does not appear to bother them.

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« Last Edit: Jun 13^th, 2009 at 11:59am by Dave »

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derrick

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Re: Humax Electronics
Reply #25 - Jun 15^th, 2009 at 1:20pm

Dave wrote on Jun 12^th, 2009 at 7:05pm:

derrick wrote on Jun 12^th, 2009 at 6:41am:

I would also suggest that it is free, but from the country you are dialing from?, in this case Australia. How would one go about dialing the Australia number from the UK, as to my knowledge there are no UK numbers beginning 1800.

The national trunk dialling prefix in Australia is 1, so to call it internationally, it is +61 800 613 011.

In the UK the national trunk dialling prefix is 0, so Austrailian national numbers (area codes etc) start 1.

Have just tried that number and receive the following after single ring tone followed by double ring tone; - "the number you have called is incomplete or incorrect please check and dial again", then what appears to be some sort of code, 02001130, have tried this 3 times now and always receive the same message and code number.

Tried 611800613011, and get; - "call is not connected", although when using this number on Saturday, I got; - "welcome to Humax, we are closed, our office hours are 9-5 Eastern Standard Time"

Tried 0061800613011 and this rings with a single ring tone as against the normal 2 ring tone, then after about 6-7 rings the line just stops.

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derrick Supreme Member Offline Posts: 1,124	Re: Humax Electronics Reply #26 - Jun 15^th, 2009 at 1:52pm Is it actually possible to call an Australian freephone 1800 number from the UK, and if so how?
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derrick

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Re: Humax Electronics
Reply #27 - Jun 15^th, 2009 at 1:55pm

sherbert wrote on Jun 12^th, 2009 at 12:42pm:

I think minus four hours. Look at this..

http://wwp.greenwichmeantime.com/time-zone/usa/eastern-time/

According to this page it is +11 hours not -4/5 hours; - http://planet-talk.co.uk/call-australia.aspx?gclid=CPvQiY62jJsCFZQU4wod6T0wow

What time is it in Australia?
Remember to plan the time of your call to Australia. You don’t want to wake grandma up in the middle of the night.

Time Difference between UK and Australia:
With Daylight Savings (BST) + 11 hours
Without Daylight Savings (GMT) + 10 hours

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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: Humax Electronics Reply #28 - Jun 15^th, 2009 at 2:01pm Well, I knew Australia was that far ahead but in reply #18 you stated " we are closed, our office hours are 9-5 Eastern Standard Time" Australia certainly is not that, so am wondering if that diverted you to an American number where " Eastern Standard Time" is
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Dave

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Re: Humax Electronics
Reply #29 - Jun 15^th, 2009 at 2:08pm

derrick wrote on Jun 15^th, 2009 at 1:52pm:

Is it actually possible to call an Australian freephone 1800 number from the UK, and if so how?

See Wikipedia article Telephone numbers in Australia

I was wrong! The national trunk dialling prefix in Australia is 0 like in the UK.

However, under notes for Other non-geographic numbers (00, 1) it states "Some of these numbers are dialable from overseas, it is up to the individual owner to set this up correctly (for 13 and 18 numbers at least) (eg +61 13x xxx)"

So it appears that you can call 1800 numbers if the user has set them up to do so in the form of +61 1800 etc.

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