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Very Short Sighted - What is your next crusade? (Read 19,800 times)
sherbert
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Re: Very Short Sighted - What is your next crusade
Reply #15 - Jun 27th, 2009 at 9:54pm
 
Change your mobile provider floella2, you are being ripped off.

0844 & 0845 & 0870 numbers are 25 pence per minute on pay as you go and 20 pence on monthly. with o2
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floella2
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Re: Very Short Sighted - What is your next crusade
Reply #16 - Jun 27th, 2009 at 9:59pm
 
Thanks, sounds like a plan Smiley
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Dave
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Re: Very Short Sighted - What is your next crusade
Reply #17 - Jun 27th, 2009 at 10:04pm
 
floella2 wrote on Jun 27th, 2009 at 9:59pm:
Thanks, sounds like a plan Smiley

Your other option is to use a provider like 18185 for 0845 numbers from your mobile. They provide a geographical number, so you call that and you pay for that call to your mobile provider (or from inclusive minutes where applicable) and then charged 5p plus 3ppm by 18185.

There are alternatives for the DVLA, most police forces, banks and insurance companies in the database.
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floella2
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Re: Very Short Sighted - What is your next crusade
Reply #18 - Jun 27th, 2009 at 10:24pm
 
Thanks Dave. I didn't know about 18185 - what an excellent service! I notice that 0845/0870 are only 1p a minute at weekends.

Very useful for the handful of companies using evasive tactics to force us to use NGNs and the few that aren't listed here
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NGMsGhost
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Re: Very Short Sighted - What is your next crusade
Reply #19 - Jul 18th, 2009 at 3:34pm
 
It seems that ShortSighted's myopia blinds him or her to any other point of view than that a nice revenue stream he/she was used to  will now be stopped and they are not interested in the fact that all 084/7 calls have been based on a history of deliberate fraudulent misselling to the consumer that they are Local Rate or National Rate when they are not.

If these revenue share calls could only ever have been introduced in the form of 09 calls so the consumer realised they involved paying the called company extra then none of the call centres would ever have dared introduce them in the first place.

It is the deliberate hiding of a charge and using this to cross subsidise other aspect of call centre activities to which we object and yes I would much rather pay more for my insurance premium while only paying a normal rate phone call for any subsequent claims or administration arising as a result of being a policy holder.

It seems that utterly stunned by his post not being removed from the forum that ShortSighted now has nothing more to say. Wink Tongue
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bikeman
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Re: Very Short Sighted - What is your next crusade
Reply #20 - Jul 25th, 2009 at 2:06pm
 
The OP does make a very valid point that the businesses that have 0870 numbers will simply migrate to another revenue share number or will fold their lost revenue share into their prices.

As saynoto0870 have stated themselves their issue was not about charges to 0870 numbers perse but more about the abuse of these numbers being touted as 'national rate'.

This legislation acheives nothing. Unscrupulous Businesses will still rip off callers by holding them in queues to maximise their revenue share (albeit now via 0844 or 0871 numbers) and operators (especially mobile operators) will continue to have widely disparate charging for 08xx numbers.

The 'brand', 'saynoto0870' has been taken literally by an incompetent operator who failed to legislate against the real problem.

When are you going to set up a website called 'saynotobeingchargedforfreephonecallsfromymobile.com' ?
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SilentCallsVictim
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Re: Very Short Sighted - What is your next crusade
Reply #21 - Jul 25th, 2009 at 8:30pm
 
bikeman wrote on Jul 25th, 2009 at 2:06pm:
When are you going to set up a website called 'saynotobeingchargedforfreephonecallsfromymobile.com' ?

This is a good suggestion, albeit a clumsy name.

It will be necessary to confirm that (as with the other points made) it is the claim of "freephone" that is the problem.

I am not aware of anyone who has clearly stated a desire to pick up the cost of calls from all sources, including mobiles. That is perhaps why there is no standard arrangement with a reserved range of numbers that offer this feature. It is reasonable to assume that if sufficient representations had been made to Ofcom to provide such a range, then it would have been provided.

The proposed website could perhaps aim to gather together those who wanted such a facility, so as to make strong representations to Ofcom on this point.

To avoid being short sighted, campaigning on this issue needs to be handled with some care so as not to undermine two existing features. Firstly, the fact that some would withdraw their "freephone" facility if compelled to meet the cost of calling them from mobiles also. Secondly, the mobile operators waive their charges on calls to "helplines", under an arrangement brokered by the Telephone Helplines Association. They are also known to have extended this arrangement to other numbers, such as the National Pandemic Flu Service. These arrangements are purely voluntary and not universally applicable.

If one were content for these facilities to be lost for the sake of a coherent prinicple, that would be a valid position to take. To address the concerns of the OP however, one must approach this issue with an awareness of the implications.

(The wider question of how the costs of mobile telephony are distributed between purchase price, rental and call charges is a quite separate issue, although changes could provide a resolution to the particular issue.)
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