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enormous charge for calling 0844 from abroad (Read 11,290 times)
panosbiz
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enormous charge for calling 0844 from abroad
Jul 2nd, 2009 at 2:43pm
 
Hi all,

I would like to ask for your help as I am in conflict with a Greek telecommunication provider. I called a friend who studies at the University of Essex. Due to the fact that I am not British (Greek) I didn't recognise that the phone number was non geographical (08443090500). I have free of charge calls to several countries’ land phones. The thing is that they charged me 56€ = 67£ for a 30 minutes call. I admit that I shall pay something as I now realize that it is not a regular phone number but I believe that this charge is extraordinary. Could someone tell me what is the charge for calling to non-geographical phone number from abroad (e.g Greece)?

Thank you very much in advance for your help.
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sherbert
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Re: enormous charge for calling 0844 from abroad
Reply #1 - Jul 2nd, 2009 at 3:15pm
 
Was this from a landline or a mobile?
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panosbiz
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Re: enormous charge for calling 0844 from abroad
Reply #2 - Jul 3rd, 2009 at 7:51am
 
it was from a landline..
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sherbert
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Re: enormous charge for calling 0844 from abroad
Reply #3 - Jul 4th, 2009 at 8:07am
 
Get back to your provider and ask them for a price break down for this call. i.e. how much a minute. They may have made a mistake.
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« Last Edit: Jul 4th, 2009 at 8:07am by sherbert »  
 
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mikeinnc
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Re: enormous charge for calling 0844 from abroad
Reply #4 - Aug 6th, 2009 at 4:53am
 
Quote:
They may have made a mistake.


I doubt it. Some years ago, I was charged $2.00 a minute to call a 0870 number from Australia (about 1 pound). That's what started me on this website! The Australian provider told me that there was no way they had made a mistake - it was based on the termination charge made by the UK end of the call.......

Nice scam if you can get it.  Angry

Bottom line is - NEVER, EVER call these 08x numbers from outside the UK as there is no way you will know what the charge will be. It bears no relationship to the charge within the UK!
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Dave
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Re: enormous charge for calling 0844 from abroad
Reply #5 - Aug 6th, 2009 at 10:15am
 
mikeinnc wrote on Aug 6th, 2009 at 4:53am:
… The Australian provider told me that there was no way they had made a mistake - it was based on the termination charge made by the UK end of the call.......

The whole issue of these numbers is (or for 0870, was) the surcharge in the cost of termination. Getting consumers (both those making the calls and those organisations using the numbers) to understand this is much more difficult because they wear blinkers and just look at the most favourable retail prices; usually those from BT.
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« Last Edit: Aug 6th, 2009 at 10:17am by Dave »  
 
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