SAYNOTO0870.COM - Santander Cards UK (formally GE Money/GE Capital)

SuzyQ

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Santander Cards UK (formally GE Money/GE Capital)
Jul 10^th, 2009 at 5:19pm

Has anyone tried to find the 'normal' phone number for Santander Cards based in Liverpool? I have just taken out a card with them because the store was offering an extra discount. Now to contact them I have to use 0871 522 5272. All the databases I have accessed do not recognise this number.
Does anyone have he information? Kiss

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« Last Edit: Jul 10^th, 2009 at 9:27pm by Dave »

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lompos Supreme Member Offline Posts: 791	Re: Chasing a number Reply #1 - Jul 10^th, 2009 at 5:36pm SANTANDER CARDS UK LTD Emco House 5-7 New York Road Leeds West Yorkshire LS2 7GE 0113 280 7080 They are open Mon-Fri 9-5 only.
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lompos Supreme Member Offline Posts: 791	Re: Chasing a number Reply #2 - Jul 10^th, 2009 at 5:40pm Dave, please put the above number in the verified database, I just tried it and it is OK.
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Dave

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Re: GE Money (Santander)
Reply #3 - Jul 10^th, 2009 at 8:09pm

SuzyQ wrote on Jul 10^th, 2009 at 5:19pm:

Has anyone tried to find the 'normal' phone number for Santander Cards based in Liverpool? I have just taken out a card with them because the store was offering an extra discount. Now to contact them I have to use 0871 522 5272. All the databases I have accessed do not recognise this number.

What store's card does this 0871 number relate to?

lompos wrote on Jul 10^th, 2009 at 5:36pm:

SANTANDER CARDS UK LTD

Emco House
5-7 New York Road
Leeds
West Yorkshire
LS2 7GE

0113 280 7080

This number is listed in the database numerous times under GE Money and GE Capital.

GE sold these businesses to Santander in January this year:

http://www.gemoney.co.uk/en/credit_card/index.html

Quote:

GE Money Credit Card

On 7th January 2009 GE Capital Bank Limited, which provides GE Money credit cards as well as store finance and auto business, was acquired by Banco Santander SA. As a result GE Capital Bank Limited will be part of the Santander group. This will not affect your account, so please continue to deal with us in exactly the same way.

Santander is one of the ten largest banks in the world by market capitalisation with 65 million customers worldwide. In the UK, Santander owns Abbey, Alliance and Leicester and Bradford & Bingley's retail deposit business. GE Money's credit cards, storecard and auto finance business complement Santander's existing Cards and Consumer Finance businesses.

GE Money Mortgages & Secured Loans are still managed by GE Money and are not included in the acquisition.

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« Last Edit: Jul 11^th, 2009 at 2:22pm by Dave »

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irrelevant

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Re: GE Money (Santander)
Reply #4 - Jul 10^th, 2009 at 9:15pm

I used 020 8181 0000 a few days ago, to contact GE. Answered as Santander cards. You have to enter your card number and it then personalised the menus for the particular card I was enquiring about (Asda) but the customer service representative I ended up speaking to was quite happy to also deal with a different brand of card I held with them, on the same call.

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Dave

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Re: Santander Cards UK (formally GE Money/GE Capit
Reply #5 - Jul 10^th, 2009 at 10:11pm

http://www.santandercards.com/csgs/Satellite?canal=CSUKCARDS&cid=1237838840044&e...
Quote:

Santander has recently acquired GE Capital Bank Ltd who provided your GE Money Card.
GE Capital Bank Ltd has changed its name to Santander Cards UK Limited, and so your Credit Card is changing its name to Santander MasterCard.

I am changing the names in the database to reflect this.

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lompos Supreme Member Offline Posts: 791	Re: Santander Cards UK (formally GE Money/GE Capit Reply #6 - Jul 11^th, 2009 at 7:26am Quote: What store's card does this 0871 number relate to? Among others Laura Ashley
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SuzyQ Newbie Offline Posts: 4	Re: Santander Cards UK (formally GE Money/GE Capit Reply #7 - Jul 12^th, 2009 at 9:17am Thanks to Irrelevant for the phone number 020 8181 000. I have used it today for my Laura Ashley card and it worked a treat. Also my thanks to other replies providing the information about Banco Santander taking over GE Capital's card services SuzyQ
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Dave

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Re: Santander Cards UK (formally GE Money/GE Capit
Reply #8 - Jul 12^th, 2009 at 2:48pm

SuzyQ wrote on Jul 12^th, 2009 at 9:17am:

Thanks to Irrelevant for the phone number 020 8181 000. I have used it today for my Laura Ashley card and it worked a treat.

Also my thanks to other replies providing the information about Banco Santander taking over GE Capital's card services

SuzyQ

Thanks for the feedback. I have amended entries for what are now Santander Cards UK. The alternative 020 8181 0000 is given as an international alternative for on some brands' websites.

The 0113 2807080 number is only open at certain times, and is therefore closed at times when the 020 number is open. For this reason, I have put the 020 as the main number and 0113 as a secondary alternative for all cards operated by Santander Cards UK.

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DaveM

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Re: Santander Cards UK (formally GE Money/GE Capit
Reply #9 - Jul 13^th, 2009 at 5:36pm

Please Note, as I've mentioned on many occasions in the past, from 1st hand experience of having worked there, and unless it has all been changed around, the

020 8181 0000

number diverts to the call centres in Leeds, the

0113 2807080

.

Consequently you've possibly got it all bASS ackwards and the entries should show the 0113 first and Also the 020 8 in the additional info !! Roll Eyes

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It stops hurting when I stop banging it against the wall !!

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Dave

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Re: Santander Cards UK (formally GE Money/GE Capit
Reply #10 - Jul 13^th, 2009 at 10:05pm

DaveM wrote on Jul 13^th, 2009 at 5:36pm:

Please Note, as I've mentioned on many occasions in the past, from 1st hand experience of having worked there, and unless it has all been changed around, the

020 8181 0000

number diverts to the call centres in Leeds, the

0113 2807080

.

Consequently you've possibly got it all bASS ackwards and the entries should show the 0113 first and Also the 020 8 in the additional info !! Roll Eyes

DaveM, thanks for your input. I had, of course, given consideration to publishing the 0113 (Leeds) number as the primary number as they are based in Leeds, rather than the 020 (London) one.

However, the 0113 280 7080 number is only answered 9am to 5pm, Monday to Friday, as the lady who answers it at all other times points out.

I've just called the 020 8181 0000 number as well. For a number which diverts to the above 0113 number, it answers completely differently. Roll Eyes

Callers can press 1 to report a card as lost or stolen, or hold to be told that opening hours are 8am to 9pm, Monday to Sunday. I tried this number on Sunday daytime and found that it requested a card number, yet the 0113 number was closed.

Furthermore, the 020 number is given as an international alternative for the 0871 numbers. It surely stands to reason that any number published for customer contact is likely to remain operational for that purpose and therefore be a better alternative than an unofficial one.

So all in all I'm puzzled as to why you think we should publish the 0113 number as the main number, causing customers to call it, only to find that they have to call the 020 number because the former is closed. Huh

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DaveM

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Re: Santander Cards UK (formally GE Money/GE Capit
Reply #11 - Jul 15^th, 2009 at 3:23pm

Dave wrote on Jul 13^th, 2009 at 10:05pm:

However, the 0113 280 7080 number is only answered 9am to 5pm, Monday to Friday, as the lady who answers it at all other times points out.
. . . .
Callers can press 1 to report a card as lost or stolen, or hold to be told that opening hours are 8am to 9pm, Monday to Sunday. I tried this number on Sunday daytime and found that it requested a card number, yet the 0113 number was closed.
. . . .
So all in all I'm puzzled as to why you think we should publish the 0113 number as the main number, causing customers to call it, only to find that they have to call the 020 number because the former is closed. Huh

No, that's fair enough.
As I said above . . . "unless it has all been changed around" . . . , it obviously seems they've altered the system sufficiently to warrant your decision. I did say that you'd possibly got it wrong, but on reviewing the info, I agree that the way you've done it is the correct way to go.

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It stops hurting when I stop banging it against the wall !!

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