The question of a standard letter has been raised numerous times before. Providing such a text will mean organisations receiving many letters with the same wording.
Anyone can copy the text without actually supporting the arguments they are putting forward. For this reason, it has the propensity to negate the effect of such a campaign.
There are more and more public sector services moving away from 084 and 087 numbers (0845 in particular) in favour of 03 numbers and I hope that this shift will help promote our cause.
All services operating on 084 and 087 numbers charge their customers through telephone charges. In all cases, this process should be understood and these numbers should not be regarded as non-geographical substitutes for geographical numbers. This is the purpose of 03 numbers, something which 0845 numbers never have been, despite their former designation as "local rate".
Public sector services including police forces, councils and JobCentres impose administration charges directly on those who make contact rather than funding their contact helplines entirely from general taxation. This must be challenged as a matter of principle.
The difference between these and private sector bodies is that they are by and large free to impose and set charges in any way they see fit. At present, the overwhelming majority of banks, insurance companies and utility companies choose to charge in this way leaving consumers with no choice.
The position we find ourselves in is largely as a result of 084 and 087 numbers being considered and promoted as "normal" numbers. These are the corrupt foundations which the market for these numbers has been built on.
As I said above, the move to 03 numbers, largely by public sector, will increase consumer awareness of this rip-off and put pressure on the private sector to do the same.
Customers should inform companies they do business with that they consider their use of 084 and 087 numbers a rip-off. They might like to draw their attention to those organisations that have already made the switch (see our
Hall of Fame).