Hi all there,

I have written a complain letter to the Benefits Distribution Centre (Jobcentre plus) in Totton (Southampton) and they stubbornly refuse to provide it by phone.
The answer that I got is that:

1) "the 0845 is cheaper in the main" (?!?!?)
2) with a 0845 number you can get all digital service as automatic answering with option selection (?!?! as it was not possible with a geographical number)

Now, in my reply I wanted to back my statements with a price comparison table from the Internet. There is one on moneysavingexpert.com but it just shows prices from landlines. I would like to show a comparison table with prices for calling 0845 from mobile phones...if it exists.

Also, I know that statements 2 is incorrect, but is there something I can back my statement with?

About asking numbers according to the FOI. It appears to me I have missed the first "episode" on this site )
Do you mean that public administration and private companies are supposed to provide you the geographical number according to the FOI act?

Have you maybe got a template of a letter with this request? This site does not seem to have it (or I have not spotted it)...

Thanks a lot.

Also for the hard work of this site. 

Best regards,
Stef

0845 numbers

With the introduction of the 03 range there shouldn't be any excuse for using any of the 08 numbers. It is about time that the GP issuse was sorted.

Now the 03 range is fully availabe and people are becomimg aware of the function can we do anything more to pursuade or encourage companies such as public service (Job Centre plus for example) to use 03 numbers.