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being switched through from geographic to premium (Read 3,080 times)
tyutchev
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being switched through from geographic to premium
Sep 4th, 2009 at 1:16pm
 
Hi, I'm a newbie with little recent experience of this site, so excuse naive question:  if I reach an organisation on a geographic no. and they switch me through to another branch/ office/ extension, can they put me onto a premium-rate line without me knowing?  If so, are they obliged to tell me so?  Best wishes, Tyutchev.
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Dave
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Re: being switched through from geographic to prem
Reply #1 - Sep 4th, 2009 at 1:24pm
 
tyutchev wrote on Sep 4th, 2009 at 1:16pm:
Hi, I'm a newbie with little recent experience of this site, so excuse naive question:  if I reach an organisation on a geographic no. and they switch me through to another branch/ office/ extension, can they put me onto a premium-rate line without me knowing?  If so, are they obliged to tell me so?  Best wishes, Tyutchev.

They can put you through to wherever they like.

However, I think that the reason for asking the question is can the call rate you are charged change part way through a call? The answer is no; the telephone network doesn't work like that.

You are charged by your provider according to the number you dialled. So if you call a freephone number (for sales) from your landline it will cost you nothing. If you request to be put through to customer services, your call will remain free.
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« Last Edit: Sep 4th, 2009 at 1:25pm by Dave »  
 
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tyutchev
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Re: being switched through from geographic to prem
Reply #2 - Sep 4th, 2009 at 1:32pm
 
Thanks, Dave.  You are correct to redefine my Q.  Best, Tyutchev.
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