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'020 3' costing 10p/minute? (Read 24,589 times)
lpgm
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'020 3' costing 10p/minute?
Oct 5th, 2009 at 7:48pm
 
The hotels.co.uk website says its London number costs 10p a minute:

0203 027 81 46
07.00 - 23.00 GMT
10p per minute


What do you make of this?
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Dave
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Re: '020 3' costing 10p/minute?
Reply #1 - Oct 5th, 2009 at 7:52pm
 
It's rubbish what the site says. That's not to say you won't pay 10 pence per minute though. You will pay whatever your provider charges you for geographical calls.
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Re: '020 3' costing 10p/minute?
Reply #2 - Oct 5th, 2009 at 7:52pm
 
I guess that either they used to have a 0871 number, or that because they are an American company, they assume that they cost 10p a minute. Nevertheless, it doesn't cost 10p a minute - it will be either inclusive or charged at geographic rates (max 2p a min I think from a landline).
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Re: '020 3' costing 10p/minute?
Reply #3 - Oct 5th, 2009 at 9:16pm
 
For a BT residential customer not subscribed to the Unlimited Anytime Call Plan, a daytime call to any 020 number is at the following rates, according to the duration:

1 minute = 14.45 ppm, 2 minutes = 9.85 ppm, 3 minutes = 8.32 ppm, 4 minutes = 7.55 ppm, 5 minutes = 7.09 ppm

The impact of the 9.2p call setup fee takes some time to wear off against the rate of 5.25 ppm.

If phoning to simply confirm that they are fully booked, or advise of a delayed arrival the rate of 10ppm could be an understatement.

Rates from other landline providers, mobile providers and for business tariffs may vary. Indeed BT rates vary as all of these quoted increased in the last week by at least 15%.
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Re: '020 3' costing 10p/minute?
Reply #4 - Oct 5th, 2009 at 11:17pm
 


I think that this is taking the original contents of the post to the extreme. The point is that this number is charged as per any other geographical number on his or her tariff.

This could be 0ppm (where inclusive), 10ppm, or 20ppm (perhaps from a mobile).
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« Last Edit: Oct 15th, 2009 at 8:48pm by DaveM »  
 
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lpgm
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Re: '020 3' costing 10p/minute?
Reply #5 - Oct 12th, 2009 at 7:07pm
 
I emailed them and they've changed it, to:

0203 027 81 46
24 hours a day, 7 days a week
Calls are charged at standard national rates.


The word 'national' isn't quite right, but anyway it's an improvement. And they're now 24 hours a day!
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Re: '020 3' costing 10p/minute?
Reply #6 - Oct 12th, 2009 at 8:25pm
 

Perhaps you should suggest to them that they need to change to showing it in the proper 8 digit London number format of 020 3027 8146.  It then becomes obvious it is a regular London 020 number that will be charged at standard geographic call rates.  With an 020 number they don't really need to say anything at all as its the norm not to, although they could say "calls are charged at standard London number geographic call rates and will be covered by any inclusive or free minutes that are part of your mobile or landline calls package".

At the end of the day those who still believe there are area codes starting 0207 and 0208 and still don't understand that it all became 020 when 0171 and 0181 were scrapped are still going to wrongly imagine there is something unusual about London 020 3 numbers.....
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« Last Edit: Oct 15th, 2009 at 8:49pm by DaveM »  

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catj
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Re: '020 3' costing 10p/minute?
Reply #7 - Oct 13th, 2009 at 11:16pm
 
  **  0203 027 81 46 **


It has only been a decade since the change, and they still can't get it right?


As above, it should be   (020)  3027   8146.
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SilentCallsVictim
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Re: '020 3' costing 10p/minute?
Reply #8 - Oct 14th, 2009 at 1:16am
 
catj wrote on Oct 13th, 2009 at 11:16pm:
As above, it should be   (020)  3027   8146.

A much more pedantic point - I think you will find that the parentheses in this context went some time ago as well, as did the hyphen for all-figure numbers. The grouping is however quite correct.
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catj
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Re: '020 3' costing 10p/minute?
Reply #9 - Oct 19th, 2009 at 11:07am
 
ITU-T recommendation E.123 http://www.itu.int/rec/T-REC-E.123/en recommends parentheses around area codes for geographic numbers when the area code is optional for some callers.

Ofcom sometimes uses that format, e.g. http://www.ofcom.org.uk/consumer/2009/08/phone-numbers especially when making a point.

Adding parentheses to geographic area codes may have widely fallen into disuse, but it is still recommended. The main reason for the decline in usage is likely due to the fact that parentheses are not required for non-geographic numbers. I guess some people therefore incorrectly decided to drop them for all numbers.
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« Last Edit: Oct 19th, 2009 at 5:50pm by catj »  
 
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NGMsGhost
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Re: '020 3' costing 10p/minute?
Reply #10 - Oct 19th, 2009 at 11:33am
 
Game, set and match on this one to catj I would say.
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Re: '020 3' costing 10p/minute?
Reply #11 - Oct 19th, 2009 at 5:19pm
 
On consideration, I fully commend the excellent ITU paper, the various Ofcom items on numbering (although not that on pricing) and the Wikipedia article that refers to both.

If the proposed convention were fully in use and respected then we would have avoided the 0203 nonsense.

I fear that it is not generally respected in normal use, however I will myself immediately adopt it.

Many thanks to catj for this valuable piece of education. Do you do tennis coaching as well?
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catj
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Re: '020 3' costing 10p/minute?
Reply #12 - Oct 19th, 2009 at 5:53pm
 
Not in this weather!
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Dave
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Re: '020 3' costing 10p/minute?
Reply #13 - Nov 2nd, 2009 at 10:45pm
 
Can you explain this one?

From the Wikipedia article linked by SCV:

Quote:
When calling from abroad the initial 0 is not required, and so the E.123 format is recommended, e.g. +44 20 7222 1234 for a London number, +44 118 946 0555 for a Reading number, +44 151 496 0555 for a Liverpool number, +44 1223 345678 for a Cambridge number, and +44 7700 900555 for a mobile telephone number. UK numbers shown with a zero immediately after the country code, either with or without parentheses, are incorrectly formatted.


It is saying that +44 (0) 20 7222 1234 is incorrect. So how do you show a number in both national and international format without having to put it twice? Or is there no way round it but to list it in both formats, eg:

(020) 7222 1234 or +44 20 7222 1234

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Re: '020 3' costing 10p/minute?
Reply #14 - Nov 2nd, 2009 at 10:49pm
 
The ITU recommendation seems to suggest you have to show both.
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