Does anyone have a workable number for the claims department of WARRANTYWISE in Burnley.

The alternative number given on the SAYNO site appears to be a fax line ,judging by the noises.

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gerryambler wrote on Nov 2^nd, 2009 at 2:04pm:

Alternative to what?  

I'd like to update the entry, so please post what you have been given.

How about this number given on the FSA register?:

http://www.fsa.gov.uk/register/firmBasicDetails.do;jsessionid=3b4737b4b2004f2baa...

Tel: 01282 779 086
Fax: 01282 778 368

gerryambler wrote on Nov 3^rd, 2009 at 9:28am:

Thanks for that. I've listed the 01282 779086 number in the database as an alternative for 0800 169 7880 with a note to say that it is for sales only. These two numbers are answered identically as I've just tried them.

Let's look at what we have:

01282 779086 Sales voice
01282 778368 Sales fax
01282 772125 Claims fax

I'm looking for a common prefix and there isn't one. It looks like the numbers into this office have nothing in common and therefore at present there is little hope of working out what the 01282 claims number is.

The building they're in looks to be quite large and the way that there is a large Warranty Wise sign on the front suggests that they are the only occupier:



gerryambler wrote on Nov 3^rd, 2009 at 9:28am:

The rules for 0870 numbers changed on 1 August. The subsidy (premium) on 0870 calls has now been removed. Some providers like BT have responded by bringing 0870 call rates inline with 01/02/03 ones. Some like Virgin Media and the mobile companies have decided not to pass on savings to their customers.

The use of any type of revenue sharing number benefits the user, whether they receive revenue directly or not.


gerryambler wrote on Nov 3^rd, 2009 at 9:28am:

The cost of calls to 0844/0845 numbers is not the fault of the telephone companies we make our calls with. They are only retailing the calls. It is the call recipient's telephone provider that is charging our (i.e. the caller's) telephone provider more. The amount they charge is down to the number prefix chosen by their customer, the company we are calling.

Including revenue sharing numbers in packages or lowering their retail call rate does nothing to alleviate the problem. The telephone companies we make our calls with still incur the higher charges, and therefore pass them on to consumers in general.

Dave wrote on Nov 3^rd, 2009 at 10:17pm:


I used to deal with a company that had some weird phone system that worked great for voice users, but any time they wanted a fax line, they just got BT to stick in another single line .. they ended up with dozens of the things! Ditto back when ISDN was the in-thing for internet access, we'd often find companies with Business Highway lines and using one of the analogue ports for the fax.  So, yes, finding lots of obviously random numbers is disheartening, but if most are fax, don't take it as gospel that there isn't going to be a DDI range for the voice calls.   It looks like a fairly new building, so hopefully they'll have a decent phone system in place, which would encourage a DDI based system, and not just an old analogue "six lines on one number" system!

Hi Lawrence and welcome to SAYNOTO0870.COM.

Thanks for providing the alternative number we've been looking for. I've added it to the database.  

I take back what I said above about the size of your company. Thanks again.

Barbara wrote on Dec 6^th, 2009 at 11:22am:



Funnily enough I was about to post the same, but Barbara has beaten me to it.

Hi Gerry, Barbara & Dave

Firstly I am pleased that you have had a smooth Warrantywise claims process Gerry and at renewal time let me know and I will offer you some extra renewal discount for your kind words. However, I don't think "Honest John" will print anything soon, despite my best efforts in contacting him. The Daily Telegraph (in which his column appears) are at the moment in bed with Warranty Direct (our competitors) in a joint venture deal. Thus so Honest John refuses to write anything good about Warrantywise - not very honest i'm sure you will agree, or impartial. However, I don't necessarily have anything against Honest John as I am sure that he gets pressured from the powers that be to write only good about Warranty Direct, saying that, this is exactly the sort of thing that drives me and Quentin crazy... how are the public expected to get a rounded view of any company when such people are biased in such a way? And its not just Honest John! All I can say to anyone who is looking to buy a car warranty product is to get a copy of each policy before purchasing and compare it very carefully with other companies you are looking at! The main things to watch out for are compulsory excess', betterment clauses, consequential damage limitations and ridiculous cooling off period's before you can claim (some of them are 90 days - even at companies who you would think are fairly reputable!!!)

In response to Dave and Barbara, I was unaware that 0845 wasn't local rate, that is what my telecoms company tells me when they sell it to me! They told me that if I had an 0870 number I would get so much kick back per minute, 0844 numbers pay a bit less and 0845 numbers don't pay anything as they are only charged at a local rate! Am i missing something here? Is there a better number I could use?

Kind regards

Lawrence