I attempted to contact this company using the alternative number quoted, 01827 254144. The note on listing said that contact would be with the company's switchboard and to ask for Customer Services. What actually occured was, that a mechanical voice came on and said that the service was 'not compatible with my call', whatever that means. I have since tried, a number of times, and the responce is still the same. I advised SAYNOTO0870.COM by e-mail and was asked to put my experience into the Discussion Forum.

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Hi and welcome to SAYNOTO0870.COM.

Can you try the 01827 254144 number again because it rings out for me?

Also, search the database by company name, rather than a 0844 number. You will see several entries, some unverified. Aside from a mobile telephone number, which I may remove, they are in the range 01827 254xxx, so I assume that these are the numbers in Bristan's office.

If you don't get any joy from the 144 number, then try 000 as it is often the case that the first number in the sequence is switchboard/reception.

Let us know how you get on and I will adjust the listings accordingly.

Further to my earlier posting on this, I re-interate what I said about it being likely that Bristan having numbers 01827 254xxx. I have no idea how high they go, but that doesn't matter because the matching numbers to the 0844 numbers are all at the low end. It didn't take too long to work this one out.

I tried the 0844 numbers (briefly!) to see how they answered, in order to match them with their corresponding 01827 numbers. I always like to list direct alternatives where possible.

The numbers are:

• 0844 701 6271 = 01827 254000
  Main menu for various departments:
  1. Sales
  2. Customer services
  3. Spare parts
  4. Confirm/progress/cancel service visit
  5. Returns
• 0844 701 6273 = 01827 254002
  Menu for:
  1. Customer services
  2. Spare parts
  3. Sales
  4. Confirm/progress/cancel service visit
  5. Returns
  9. Be Inspired magazine
• 0844 701 6274 = 01827 254001
  Reception (will direct your call)

I have amended the entries in the database to reflect this. Enjoy!