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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › the need to use 141

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the need to use 141 (Read 3,601 times)

milner77

Newbie

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Posts: 1

the need to use 141
Nov 9^th, 2009 at 10:00pm

Hiya,

You have all be told to always use 141 but here's another-

If you are calling about an on going issue, call centers use caller ID to know who is calling them and what its refering to.

I know that some don't answer if the file is red flaged.

Rgds
John

Added-

this was published in requests as there is a sticky note in there about 141 useage... maybe this should be moved as well...

« Last Edit: Nov 9^th, 2009 at 10:19pm by milner77 »

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NGMsGhost Supreme Member Offline The Forum Ghost of NonGeographicalMan<b r /> Posts: 2,720 Surrey, United Kingdom Gender:	Re: the need to use 141 Reply #1 - Nov 16^th, 2009 at 10:10pm milner77 wrote on Nov 9^th, 2009 at 10:00pm: I know that some don't answer if the file is red flaged. Why would the number be red flagged? I presume if that customer was known for regularly making long and difficult complaints?
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SilentCallsVictim

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aka NHS.Patient, DH_fairtelecoms

Posts: 2,494

Re: the need to use 141
Reply #2 - Nov 17^th, 2009 at 1:58am

Two comments on withholding CLI.

Some use the caller location information. This is not the full number and is not withheld by prefixing by 141. This technique is believed to be used to prevent misuse of numbers provided for overseas callers only.

If you are calling DWP agencies on either a 0845 or 0800 number from a mobile phone withholding the CLI will deny you the immediate offer of a call back because they use the CLI to identify mobile callers.

@fairtelecoms (tweets)

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