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SAYNOTO0870.COM › Main Forum › Government and Public Sector › Passport Adviceline

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Passport Adviceline (Read 20,776 times)

jal Newbie Offline Posts: 6 Lincolnshire Gender:	Passport Adviceline Nov 29^th, 2009 at 6:56pm Hi Everyone Does anyone know of a 01 or 02 number for the Passport Adviceline 0300 222 0000 as I get the 01 & 02 numbers free Thanks in anticipation of any help given jal
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Passport Adviceline Reply #1 - Nov 29^th, 2009 at 7:09pm Hi and welcome to SAYNOTO0870.COM. Telephone providers must charge calls to 03 numbers at the same rate as geographical (landline) numbers starting 01/02. Calls must be part of inclusive minutes where otherwise applicable. What provider and tariff are you on?
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jal

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Re: Passport Adviceline
Reply #2 - Nov 29^th, 2009 at 7:26pm

Hi Dave

Virgin NTL

Tarif is that I don't pay for any calls that start with 01 or 02 everything else I pay for.

But have just found this number by entering the number 0870 521 0410 and tomorrow I'll call it and see if I get through without it costing me anything

020 7035 4848 Home Office switchboard menu;
select option 4 for national helpline (same as dialing 0300 or 0870)

jal

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Dave

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Re: Passport Adviceline
Reply #3 - Nov 29^th, 2009 at 7:32pm

jal wrote on Nov 29^th, 2009 at 7:26pm:

Virgin NTL

Tarif is that I don't pay for any calls that start with 01 or 02 everything else I pay for.

03 numbers are therefore inclusive as well. If they are not, then Virgin is breaking the rules set by Ofcom, the regulator.

I gather you are on the "Unlimited Anytime" tariff, information for which is here:

http://allyours.virginmedia.com/websales/product.do?id=10258

This says calls to 01, 02 and 03 numbers are included.

« Last Edit: Nov 29^th, 2009 at 7:34pm by Dave »

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jal Newbie Offline Posts: 6 Lincolnshire Gender:	Re: Passport Adviceline Reply #4 - Nov 29^th, 2009 at 7:40pm Hi Dave Thanks That's right Dave I'm on Talk Unlimited £7.95 per month I called Virgin before I came on the Forum and I explained to the Operator (male probably Indian) that I didn't pay for 01 or 02 calls but he said that the 03 number I would have to pay for jal
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Dave

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Re: Passport Adviceline
Reply #5 - Nov 29^th, 2009 at 7:45pm

jal wrote on Nov 29^th, 2009 at 7:40pm:

Hi Dave

Thanks I called Virgin before I came on the Forum and I explained to the Operator (male probably Indian) that I didn't pay for 01 or 02 calls but he said that the 03 number I would have to pay for

jal

The 03 numbers have been around for a couple of years and are in response to our campaign. All landline and mobile providers must charge for them on the same terms as they do for 01/02 numbers.

Either the person you spoke to is misinformed or Virgin Media is breaking the rules. I strongly suspect the former.

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jal Newbie Offline Posts: 6 Lincolnshire Gender:	Re: Passport Adviceline Reply #6 - Nov 29^th, 2009 at 7:48pm Hi Dave Will give them another call now & see if I can get a different person Will reply again when I've made the call Thanks jal
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jal Newbie Offline Posts: 6 Lincolnshire Gender:	Re: Passport Adviceline Reply #7 - Nov 29^th, 2009 at 7:56pm Hi Dave Just called Virgin & spoke to A British operator and you are correct you don't pay for 01 - 02 or 03 telephone numbers. So the other person was definitely misinformed Thanks again for your good advice that you have given me again jal
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Heinz Supreme Member Offline Posts: 1,362 Essex	Re: Passport Adviceline Reply #8 - Nov 29^th, 2009 at 10:36pm jal wrote on Nov 29^th, 2009 at 7:56pm: Just called Virgin & spoke to A British operator and you are correct you don't pay for 01 - 02 or 03 telephone numbers. So the other person was definitely misinformedl But it's much more fun talking to Indian call centres where they obviously make it up as they go along.
Back to top	After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015 IP Logged

jal Newbie Offline Posts: 6 Lincolnshire Gender:	Re: Passport Adviceline Reply #9 - Nov 29^th, 2009 at 10:51pm Hi Heinz After telling them I was getting depressed & suicidal over this problem He was kind enough to ask me if I could drive a truck
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