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SAYNOTO0870.COM › Main Forum › Geographical Requests › First Great Western Web Support (TheTrainline.com)

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First Great Western Web Support (TheTrainline.com) (Read 10,364 times)

jhopey Newbie Offline Posts: 2	First Great Western Web Support (TheTrainline.com) Mar 23^rd, 2010 at 4:37pm 0870 333 1778 Thanks EDIT: Just to add I tried using the numbers already in the database but it has to be the web support number according to the customer service woman. ~ Edited by Dave: Thread title amended
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: First Great Western Trains web support Reply #1 - Mar 23^rd, 2010 at 4:52pm jhopey wrote on Mar 23^rd, 2010 at 4:37pm: EDIT: Just to add I tried using the numbers already in the database but it has to be the web support number according to the customer service woman. Hi and welcome to SAYNOTO0870.COM. Please post the numbers you've tried.
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Dave

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Re: First Great Western Trains web support
Reply #2 - Mar 23^rd, 2010 at 5:09pm

The website you eluded to (this is, afterall a number for an online service!) is www.fgwtickets.co.uk

I found this by Googling the 0870 number. That address automatically forwards to www.buytickets.firstgreatwestern.co.uk and its terms and conditions page states:

Quote:

The booking engine transactional pages - those with a web address prefixed by www.buytickets.firstgreatwestern.co.uk - are, meanwhile, managed by Trainline.com Limited ("Trainline") and, as such, your use of this part of the website should be in accordance with Trainline's Website Usage Policy.

So that would explain why First Group could not help you.

There is a thread running on TheTrainline.com here, although I don't think we have managed to crack that one.

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jhopey Newbie Offline Posts: 2	Re: First Great Western Web Support (TheTrainline. Reply #3 - Mar 24^th, 2010 at 11:18am Ok thanks for your help. After many emails I managed to get them to ring me.
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slb Newbie Offline Posts: 2	First Great Western Web booking Reply #4 - Jun 29^th, 2010 at 10:04am Hi I booked a ticket on line with First Great Western. I want to change the booking but all not non-geographical number keep on referin me back to the 0844 5565605 number and say that they can't tranfer me or look into it. Has anyone got an alternative number? thanks slb
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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: First Great Western Web booking Reply #5 - Jun 29^th, 2010 at 10:53am Welcome to the forum Have a look on the database there a few numbers there. Ok the 08 number you quote is not there but have you tried any of the others?
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Dave

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Re: First Great Western Web booking
Reply #6 - Jun 29^th, 2010 at 12:11pm

slb wrote on Jun 29^th, 2010 at 10:04am:

I booked a ticket on line with First Great Western. I want to change the booking but all not non-geographical number keep on referin me back to the 0844 5565605 number and say that they can't tranfer me or look into it. Has anyone got an alternative number?

Welcome to SAYNOTO0870.COM.

I have joined your posting to the existing one for First Great Western Web Sales.

It would help if you have tried some numbers if you could list them in your posting on the forum. This is to help others and that's what this website is all about.

As you can see (above), I pointed out previously that the FGW online shop is run by TheTrainline.com which explains why if you called FGW directly they may well not be able to help you.

The alternative number for TheTrainline.com we have is 01709 849452 and you might like to try that and let us know how you get on.

« Last Edit: Jun 29^th, 2010 at 12:15pm by Dave »

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slb

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Re: First Great Western Web Support (TheTrainline.
Reply #7 - Jun 30^th, 2010 at 10:06am

Hi

thanks for the email. I tried customer service number 01752675640 01752675653, after sales 01752835731 and switchboard 01793 499400 and was aske to ring the web booking 0844 number.

Tried train line number today but they gave me the same number. So I don't think anyone is going to be able to help and they say its a different department/system.

Thanks for trying and will let you know if i get another number but at the moment it seems like i will have to ring the 0844 number

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