rang the customer servlces number from thls slte -was an 0207 number but was told lt was talktalk onetel and l was not wlth them.

They gave me  0870 087 8777 whlch l know won't help people wantlng geographlcal numbers but just hoped lt would clarfy thlngs a blt

Disgraceful things have been happening at Talk Talk...........


http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telec...


Ofcom yesterday ordered TalkTalk, which is 32.5pc-owned by founder Charles Dunstone, to "clean up" its act or "face the consequences".

The telecoms watchdog said more than 1,100 customers had complained that TalkTalk aggressively demanded payment for bills that did not exist.


One customer was ordered to pay £610 for services she cancelled in 2006, another was contacted by debt collectors demanding £354 for a broadband account terminated more than two years ago.

Ofcom ordered TalkTalk to refund all customers billed for cancelled services since the start of the year.

It also demanded that TalkTalk call off debt collectors and take "any necessary steps" to repair affected customers' credit ratings.

Claudio Pollack, Ofcom's director consumer affairs, warned that if TalkTalk failed to act within the next 30 days it could face a fine of up to 10pc of its annual revenue. Last year TalkTalk recorded sales of £1.39bn.

"It is unacceptable," Mr Pollack said. "You cannot charge customers for a service that does not exist."

Mr Pollack said TalkTalk is still billing some customers for non-existent bills five months after the watchdog first highlighted the problem.

"It is a very serious problem - you would think it would have been sorted out [by now]," he added. "The continued harm being done to consumers is unacceptable. [TalkTalk has] harming customers over a long period when they know is unacceptable."

Ofcom found that TalkTalk had breached telecoms regulations in at least 72 out of a sample of 100 complaints.

TalkTalk said the most of the problems related to a "legacy billing" error at Tiscali, the broadband provider it bought for £236m last year.

A TalkTalk spokesman conceded that the problem has been "super-annoying and frustrating" for customers, but said the error would not be fixed until the end of the year.

"TalkTalk Group has co-operated fully with Ofcom's investigation and we apologise for the inconvenience caused to this limited group of former customers," he added.

Robert Hammond, head of telecoms at Consumer Focus said: "It is shocking that it has taken the intervention of the regulator for Talk Talk and Tiscali UK to play fair with their customers.

"To threaten customers, who have done nothing wrong, with debt collection and legal action is beyond the pale. Companies seem to put a lot of effort into winning new customers and then fall down on looking after them once they are on the books."

Last month TalkTalk, which has 5.1m customers, increased the cost of landline calls by 10pc to make the minimum cost of calling 17.3p.