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4UHosting Ltd on 0870 3450268 (Read 8,402 times)
mogranne
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4UHosting Ltd on 0870 3450268
Apr 10th, 2010 at 1:47pm
 
Anyone got a number for
4UH Ltd
1200 Century Way
Leeds
West Yorkshire LS15 8ZA
0870 3450268

Cheers
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Dave
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Re: 4UHosting Ltd on 0870 3450268
Reply #1 - Apr 10th, 2010 at 3:22pm
 
Website: www.4uhosting.co.uk

I came across this page which says that in 2004 Whois 4uhosting.co.uk returned:

Quote:
4uhosting.co.uk

Registrant:
Easy Media Solutions Limited

Registrant's Address:
PO BOX 59
Leeds
West Yorkshire
LS25 6WT
GB


A check of Companies House shows that this was its name until 15/03/2006.

Edited:
Home address removed at request of the Company owner, including the source link.


The 4uhosting about page says:
Quote:
We are a small, family run outfit with many years of experience in I.T. The staff at 4UH have backgrounds in customer service, project management, technical support & site development so you know you are in safe hands.


This suggests that they do the support themselves rather than outsourcing it.

Edited:
Other references to the address removed.


The 1200 Century Way address is about 10 miles to the west of Sherburn in Elmet, but I've not had any joy finding the 0113 number for it. If it's never been given out, then it's unlikely we'll find it.

It is on Thorpe Park Business Estate whose website is www.thorpeparkleeds.com




If you are with BT or TalkTalk, then 0870 calls are treated the same as 01/02/03 calls; they are inclusive where otherwise applicable.

Perhaps you could approach them and request an alternative number.
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« Last Edit: Dec 1st, 2010 at 5:48pm by Dave »  
 
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chrisd4uh
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Re: 4UHosting Ltd on 0870 3450268
Reply #2 - Dec 1st, 2010 at 5:09pm
 
Hi Dave, can you please remove that address from your post as it is not associated with 4UH Ltd. It is the private address of a relative of mine and it isnt appropriate to post his home address on the internet when he has no association at all with the business being enquired about here. I'm sure you are only trying to help, but that info is nearly 8 years out of date and wont help anyone trying to get in touch with us.

The brand "4UHosting" is owned by the company 4UH Ltd which runs from a business centre in Leeds. Our address is...

4100 Park Approach
Leeds
LS15 8GB

The 0870 number we use does not have a fixed local number associated with it. The number is linked to a virtual switchboard system and the target number can be changed at any time. We use it mainly to control the times in which we can be contacted as we are a small team. So we use the in built timer function to control access to the number and the recorded messages that are on it. The primary contact method for us is our customer support system online - we are a low cost company and our business model is such that there is no provision for a full time customer service number. Our customers understand this and they know that when they contact us during normal business hours using our support helpdesk system, we usually reply within 20 minutes.

We are certainly not trying to hide behind an 0870. When we originally got the "virtual" service  - only 0870 numbers were available to use with it via the provider we chose. We could probably switch to an 0845 number now - but as our 0870 is  standard national rate and always has been, there isnt really any point. We dont make any money out of it.

The original poster may have been looking for an alternative number for us as we sometimes set a recorded message explaining that our telephone service is not available. This only happens if we are too busy to answer the phone and is very rare. We are a small company with only a handful of employees, so we do have to switch our phones off from time to time. When our phones are not available, customers can contact us by using our support helpdesk inside their customer account area on our website, or by using the "contact us" form. If our phones are off, we can always still be contacted online.

Hope this info is useful Smiley

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Dave
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Re: 4UHosting Ltd on 0870 3450268
Reply #3 - Dec 1st, 2010 at 5:34pm
 
chrisd4uh wrote on Dec 1st, 2010 at 5:09pm:
Hi Dave, can you please remove that address from your post as it is not associated with 4UH Ltd. It is the private address of a relative of mine and it isnt appropriate to post his home address on the internet when he has no association at all with the business being enquired about here. I'm sure you are only trying to help, but that info is nearly 8 years out of date and wont help anyone trying to get in touch with us.

You will note that I did not post the address on the internet, I copied it from another location which may or may not have been useful. I have, nonetheless, removed it from the page, including the hyperlink to the page I found it on.


chrisd4uh wrote on Dec 1st, 2010 at 5:09pm:
We are certainly not trying to hide behind an 0870. When we originally got the "virtual" service  - only 0870 numbers were available to use with it via the provider we chose. We could probably switch to an 0845 number now - but as our 0870 is  standard national rate and always has been, there isnt really any point. We dont make any money out of it.

The usual twaddle we get from 08 number users; the peddling of the myth about call charges and that "our 0870 number is not a rip-off number".


chrisd4uh wrote on Dec 1st, 2010 at 5:09pm:
The original poster may have been looking for an alternative number for us as we sometimes set a recorded message explaining that our telephone service is not available. …

You clearly have insider information that his or her chosen call provider is BT or one of the other few telcos that charge 0870 numbers at the same price as national (and indeed any) geographic calls. Shame on your company for advocating that customers subscribe to a select few call providers.
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chrisd4uh
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Re: 4UHosting Ltd on 0870 3450268
Reply #4 - Dec 1st, 2010 at 5:45pm
 
Hi Dave,

Thank you for doing that. Can you also please remove the address (post code and house name) and telephone number from the second part of your post.

You said...

Quote:
You clearly have insider information that his or her chosen call provider is BT or one of the other few telcos that charge 0870 numbers at the same price as national (and indeed any) geographic calls. Shame on your company for advocating that customers subscribe to a select few call providers.


I'm afraid I dont really understand what you said there. We dont have any insider info about anything and we are not trying to charge our customers more. My understanding from our provider is that the number we were given is charged at a standard "national" call rate - meaning that its the same as if you called someone in another town.

I would have preferred to use an 0845  - as this is charged at local rate as far as I'm aware - but this was not avaialable on the "virtual" service at the time we signed up. We could only go with an 0870. I'd like to switch this to 0845 and we do intend to do that but its just one item on a very long list of things to do.

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CJT-80
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Re: 4UHosting Ltd on 0870 3450268
Reply #5 - Dec 1st, 2010 at 6:24pm
 
chrisd4uh wrote on Dec 1st, 2010 at 5:45pm:
I'm afraid I dont really understand what you said there. We dont have any insider info about anything and we are not trying to charge our customers more. My understanding from our provider is that the number we were given is charged at a standard "national" call rate - meaning that its the same as if you called someone in another town.

I would have preferred to use an 0845  - as this is charged at local rate as far as I'm aware - but this was not avaialable on the "virtual" service at the time we signed up. We could only go with an 0870. I'd like to switch this to 0845 and we do intend to do that but its just one item on a very long list of things to do.




Chris the destinction of Local and National rates NO longer exist and have not to my knowledge since around 2004. Your "virtual" service I assume is a re-direct service that re directs calls to your 0870 number to either a 01/02/07(mobile) number. Am I correct?

Dave has previously posted about a service provided by Andrews & Arnold who provide 03 Numbers for a set fee, that maybe worth looking into.

I hope this gives you more insight.

Regards,

CJT-80
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Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
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sherbert
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Re: 4UHosting Ltd on 0870 3450268
Reply #6 - Dec 1st, 2010 at 7:06pm
 
Also remember that 08 numbers cost an 'arm and a leg' from a mobile
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Re: 4UHosting Ltd on 0870 3450268
Reply #7 - Dec 1st, 2010 at 9:40pm
 
chrisd4uh wrote on Dec 1st, 2010 at 5:45pm:
Thank you for doing that. Can you also please remove the address (post code and house name) and telephone number from the second part of your post.

Done. Smiley


chrisd4uh wrote on Dec 1st, 2010 at 5:45pm:
I'm afraid I dont really understand what you said there. …

There are many different call providers, so the price of a call to any number is determined by each respective provider.

There is no regulation which applies to all providers which forces them to retail calls to 0870 numbers at the same rate as calls to national geographic numbers on each of their respective tariffs. The only regulation that forced 0870 calls to be charged at national rate applied to BT on its "standard" tariffs.

In reality today, the true cost of 0870 calls is generally higher than geographic calls. The same is true of 0845 numbers.


To explain why this is so, I'll set out some theory.

When there was only BT, people made calls with BT to others on BT. Hence, the telephone provider that billed callers also delivered the same calls to receivers.

At that time, national geographic calls cost 7.91 pence per minute and local geographic calls were 3.95 pence per minute in the daytime (with BT). It was decided by the regulator that 0870 numbers would be retailed by BT at the same price as a national geographic call (hence the association with "national rate") and that BT would hand over most of those charges to the receiver's telephone company. The former applies to all BT tariffs, but the latter only applies to "non-discounted" or "standard" tariffs.

In 2004, the final nail went in the coffin for BT residential customers being on non-discounted tariffs when BT Standard was scrapped. Even at that time, most other tariffs on the market didn't charge national calls at a higher rate.

I think that this former link to "standard" BT rates is the most likely explanation of the claim that your 0870 number is "standard national call rate".

It is also worth noting that 0845 and "local rate" applied likewise on BT non-discounted tariffs.


With today's multiple provider telecommunications system, caller and receiver may be with different providers and this means that one provider pays the other. Picture the chain as follows:

[Caller]---[Caller's provider]========[X]========[Recipient's provider]---[Recipient]

The Recipient's provider charges the Caller's provider for connecting the call. The two parties' connection is represented by [X].

With 0870 numbers up to 31 July 2009 only (and 084x, 0871, 0872 and 09 numbers all the time), the Recipient's provider imposed/imposes a bigger charge than with "normal" 01/02/03 numbers. This is the premium or subsidy or benefit to the Recipient.

This has the following effects:
  • on the callers: Callers' providers charge more for calls. Remember they are retailers and are simply reflecting the costs they incur in their retail prices. (BT is the exception because of the way in which it is regulated).
  • on the recipients: They can be paid revenue, which should be considered cash-back in the transaction for the service. The less the revenue payments, the more the recipient's provider gets to keep for the service and crucially, such variations have absolutely no affect on the caller's charges.

Under the multi-provider system, call recipients have a responsibility to select a number based on the level of subsidy they wish to take from callers.


In 2007 Ofcom introduced 03 numbers. They are non-geographic, just like 08 numbers, but are a neutral charge from all call landline and mobile providers and this is enforced by regulation. The cost the caller's providers to connect calls is the same as 01/02 geographic calls, so no benefit is derived by recipients.

On 1 August 2009 the rules changed for 0870 numbers. The connection charge imposed on callers' providers by recipients' telcos to connect calls was brought inline with that of 01/02/03 calls. Unfortunately there was no decree for call providers to align their retail prices, and only BT, Talk Talk and a few others did this.

In essence, 0870 is dead. There is no subsidy to recipients (number users), but callers often get charged more than a geographic call. Yet 03 gives provides subsidy and costs callers no more than a geographic call (and is included as part of inclusive packages).


My advice is that you look at switching to a 03 number, either with your current provider or another one. I gather that it's a VoIP service and as CJT-80 has pointed out, they are available with incoming 03 numbers and no per minute charges.
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