SAYNOTO0870.COM - National Westminster Bank plc (Natwest)

sethcat Newbie Offline Posts: 12	Re: National Westminster Bank plc (Natwest) - York Reply #15 - Apr 19^th, 2010 at 3:37pm I see. News to me. I shall check with my BT account. Not something heavily advertised! thank you.
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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: National Westminster Bank plc (Natwest) - York Reply #16 - Apr 19^th, 2010 at 3:45pm See here. http://www.productsandservices.bt.com/consumerProducts/displayCategory.do?catego... Could not be clearer
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sethcat Newbie Offline Posts: 12	Re: National Westminster Bank plc (Natwest) - York Reply #17 - Apr 19^th, 2010 at 3:50pm My unlimited anytime plan makes 0845 numbers free for up to 60minutes. Thank you. However, for people who do not have this, the principle that only 0845 numbers are available for companies like banks, who take our money and give little in return, is unacceptable. Thank you.
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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: National Westminster Bank plc (Natwest) - York Reply #18 - Apr 19^th, 2010 at 3:55pm sethcat wrote on Apr 19^th, 2010 at 3:50pm: My unlimited anytime plan makes 0845 numbers free for up to 60minutes. ...and 0870. (Inclusive not free as you have to pay for the line rental)
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sethcat Newbie Offline Posts: 12	Re: National Westminster Bank plc (Natwest) - York Reply #19 - Apr 19^th, 2010 at 3:58pm Yes quite! I have more than halved my phone bill since December though and that's better in my pocket than theirs! Getting crosser in my advancing years!!
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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: National Westminster Bank plc (Natwest) - York Reply #20 - Apr 19^th, 2010 at 4:36pm sethcat wrote on Apr 19^th, 2010 at 3:58pm: Getting crosser in my advancing years!! You are not alone there sethcat Anyway glad we have sorted you out now
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sethcat Newbie Offline Posts: 12	Re: National Westminster Bank plc (Natwest) - York Reply #21 - Apr 19^th, 2010 at 4:38pm Thank you
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Dave

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Re: National Westminster Bank plc (Natwest) - York
Reply #22 - Apr 19^th, 2010 at 10:02pm

sethcat wrote on Apr 19^th, 2010 at 3:18pm:

I have checked the website 192 but there is no number other than 0845 for Market Street York. Whilst this is free at local rate I am not local but national to York and I refuse to pay up to 8p per minute for the privilege of contacting a bank who are supposed to be working for its customers! Thank you for your help but there is seemingly NO alternative.

Different local and national rates are in effect for a tiny minority of BT customers who are on old and low user tariffs. For those, the cost of a 0845 call is the same as local rate. The national rate for them is about 8p per minute and these are the only BT tariffs that charge this much. Basically, you will probably have to jump through some hoops to get on one of these tariffs and most people are not on them.

In a subsequent posting you pointed out that you are in fact on the unlimited tariff (I gather you are referring to the "Anytime Calling Plan") which includes geographic, 0845 and 0870 calls at all times.

The golden rule is that with BT, 0845 calls are the same as (or less than) geographic calls; they are never more.

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« Last Edit: Apr 19^th, 2010 at 11:13pm by Dave »

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numeniusaqua

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Re: National Westminster Bank plc (Natwest) - York
Reply #23 - May 12^th, 2010 at 11:35am

I must admit, as a small business it is very confusing - my telephone provider told me it is local rate for my customers, and checking all over this site there seems to be contradiction after contradiction on this matter - ASA too saying it's not, but the service provider adamant it is! I'm more confused than ever !

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sherbert Supreme Member Offline Posts: 2,011 Gender:	Re: National Westminster Bank plc (Natwest) - York Reply #24 - May 12^th, 2010 at 11:41am It costs the same to telephone your next door neighbour as it does someone the other side of the country.
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Dave

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Re: National Westminster Bank plc (Natwest) - York
Reply #25 - May 12^th, 2010 at 5:51pm

numeniusaqua wrote on May 12^th, 2010 at 11:35am:

I must admit, as a small business it is very confusing - my telephone provider told me it is local rate for my customers, and checking all over this site there seems to be contradiction after contradiction on this matter - ASA too saying it's not, but the service provider adamant it is! I'm more confused than ever !

Hi and welcome to SAYNOTO0870.COM.

Back in the day when there was only BT, it charged 0845 at the same rate as that for a local call. Also, national calls were more expensive than local ones.

The competition in the market has driven down the price of geographic calls (generally speaking), and not the cost of 0845 calls. Users of 0845 numbers benefit from subsidy from callers, and that is by design, which is why call providers (retailers) charge more.

The 03 "UK-wide" numbers are the neutral option for those who require a non-geographic number.

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« Last Edit: May 12^th, 2010 at 5:53pm by Dave »

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