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0300 (Read 50,280 times)
FinnMickey
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Apr 21st, 2010 at 1:32pm
 
Slightly new to these numbers, but just had a new one to me. What are 0300 numbers all about. More expensive, the same, or what exactly.

Tks
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jgxenite
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Re: 0300
Reply #1 - Apr 21st, 2010 at 1:36pm
 
03 numbers are (or should be!) charged at the same price as geographic numbers (01/02). If you have inclusive minutes, they should also include calls to 03 numbers.

03 numbers are "UK wide" - not tied down to one geographic area - and provide the same functionality as 08 numbers.
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SilentCallsVictim
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Re: 0300
Reply #2 - Apr 21st, 2010 at 2:57pm
 
jgxenite wrote on Apr 21st, 2010 at 1:36pm:
03 numbers are (or should be!) charged at the same price as geographic numbers (01/02). If you have inclusive minutes, they should also include calls to 03 numbers.

Given the poor level of compliance with other Ofcom regulations the caution is well justified.

After some blips in the early days, there are now no known cases where the regulation of charges for calling 03 numbers is being breached. If any cases come to light, publication in this forum would be expected to lead to correction.

Just to add a little extra detail. 0300 and 0303 are reserved for public bodies and not-for-profit organisations, 034x and 037x for guaranteed migration from the equivalent 084x and 087x numbers, 0330 is the only other range in use at present. The same pricing regulations apply to all 03 numbers.
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« Last Edit: Apr 21st, 2010 at 10:15pm by SilentCallsVictim »  
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Dave
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Re: 0300
Reply #3 - Apr 21st, 2010 at 9:14pm
 
03 numbers (including 0300 ones) are the solution we've been looking for. For the first time, organisations can have a non-geographic number (that's a number not related to a place, eg 0121 is Birmingham) and not charge a premium for calls. The Hall of Fame lists known 03 numbers.  Wink
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CJT-80
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Re: 0300
Reply #4 - Apr 21st, 2010 at 9:22pm
 
Dave, now we just need to see the likes of

NHS Direct and National Rail Enquiries having them.... that would be a major start  Wink
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SilentCallsVictim
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Re: 0300
Reply #5 - Apr 21st, 2010 at 10:17pm
 
CJT-80 wrote on Apr 21st, 2010 at 9:22pm:
Dave, now we just need to see the likes of

NHS Direct and National Rail Enquiries having them.... that would be a major start  Wink

NHS Direct is now using 03 numbers for new national services that are not on 0800.

The battle over 0345 4647 will be resumed shortly, probably when the new government abandons the ill-considered 111 idea.
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« Last Edit: Apr 22nd, 2010 at 12:26pm by Dave »  
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CJT-80
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Re: 0300
Reply #6 - Apr 21st, 2010 at 10:22pm
 
NHS Direct and indeed NRE need to pull their fingers out... No longer ANY reason to keep either number...
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« Last Edit: Apr 22nd, 2010 at 12:27pm by Dave »  

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JoeCurry
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Re: 0300
Reply #7 - Apr 24th, 2010 at 1:08pm
 
NHS24's 0845 service is a disgrace..Time it was changed to 03 something.. Lobby your parliamentary candidates...
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Dave
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Re: 0300
Reply #8 - Apr 24th, 2010 at 1:40pm
 
JoeCurry wrote on Apr 24th, 2010 at 1:08pm:
NHS24's 0845 service is a disgrace..Time it was changed to 03 something.. Lobby your parliamentary candidates...

NHS24 still happily lies "Calls to us are charged at local rate":

http://www.nhs24.com/content/default.asp?page=s4
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CJT-80
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Re: 0300
Reply #9 - Apr 24th, 2010 at 2:02pm
 
Dave wrote on Apr 24th, 2010 at 1:40pm:
JoeCurry wrote on Apr 24th, 2010 at 1:08pm:
NHS24's 0845 service is a disgrace..Time it was changed to 03 something.. Lobby your parliamentary candidates...

NHS24 still happily lies "Calls to us are charged at local rate":

http://www.nhs24.com/content/default.asp?page=s4


Dave regarding that service, perhaps users of NHS 24, might want to voice their opinions regarding the "cost" of calling NHS24 via here... Note the e-mail address provided at the bottom...

perhaps worth including the page where it lists "local rate" ...

just my 2p worth.

Smiley

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SilentCallsVictim
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Re: 0300
Reply #10 - Apr 24th, 2010 at 2:29pm
 
CJT-80 wrote on Apr 24th, 2010 at 2:02pm:
just my 2p worth.

Better not to mention 2p.
That is the rate per minute which some BT callers pay to call 0845 numbers during the daytime. Less than the 5.9p per minute charged for calls to local or national geographic, or 0300, numbers.

This perverse discount for some callers does not make 0845 acceptable, nor does it make the false statements on the NHS24 website correct. We must however be aware of it when addressing this issue.

One may assume that anyone responding to a complaint about NHS24 may consult the BT price list, where they will find this figure for the cost of non-inclusive calls to 0845 numbers given as "local NTS". (see page 39)
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CJT-80
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Re: 0300
Reply #11 - Apr 24th, 2010 at 2:41pm
 
sorry for the "2p" comment....

frankly IF calling an 01/02/03 number IS charged at the SAME rate, then it makes complete sense to call one of those numbers from a Mobile or Landline with "inclusive" minutes.  What has NEVER made sense is the insistant use of the words.. "local rate" as I believe has been pointed out here several times is the following:

local rates have not existed since 2004.. or simmilar words to that effect.

my argument therefore is ... can calling an 0845 number "local rate" be considered as a lie?

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JoeCurry
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Re: 0300
Reply #12 - Apr 24th, 2010 at 3:24pm
 
Virgin Media treat 0845/0844 numbers at 'premium' rate. 10p connection and 10p per minute thereafter.
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CJT-80
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Re: 0300
Reply #13 - Apr 24th, 2010 at 3:40pm
 
Regarding 0844 BT is 5p per minute with a 9.9p connection charge, so the 1st minute alone is almost 15p...

Virgin appear to be worse!

Where may I ask did you get that figure from?

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SilentCallsVictim
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Re: 0300
Reply #14 - Apr 24th, 2010 at 4:03pm
 
CJT-80 wrote on Apr 24th, 2010 at 2:41pm:
... my argument therefore is ... can calling an 0845 number "local rate" be considered as a lie?

It is unquestionably misleading as the term "local rate" has no true meaning any more. It implies "cheap" when, apart from a few perverse exceptions, calls to 0845 numbers are in fact more expensive than calls to local numbers. That is quite enough for me, without getting into a semantic and moral discussion about use of the word "lie".

All public sector organisations must come to understand that (under the present regime, which will be reviewed shortly) the benefit of the subsidy derived from use of 0845 numbers is essentially improper, unless they can justify imposing a service fee on telephone callers and declare and explain it properly. The regulations which prevent the call cost being greater than for normal calls from BT only apply to BT. BT no longer holds a sufficient share of the market (it has 0% of the mobile market) for its rates to force others to copy, so that they may be considered as the norm. Unless a service delivered by telephone is only offered to the minority of citizens who call from BT lines, then use of a 0845 number (without proper explanation) must be regarded as a rip-off for the majority of callers.

Private businesses, which (unlike most public sector bodies) are implicitly entitled to charge users fees for their services, are engaged in a deception unless they properly declare the charges that are incurred for calling their revenue sharing numbers and the reason for the surcharge.

The simple fact is that most public bodies (especially NHS bodies) could never be expected to provide a proper explanation of the cost of calling revenue sharing numbers, because to do so would involve admitting impropriety. Whilst it is deemed acceptable to quote BT rates with the comment that others may vary, I cannot see any great point in arguing over call cost descriptions (even though those given are false and misleading). One could accurately say that calling a 0845 number is cheaper than, or the same as, a local number from BT.
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