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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › 0300

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JoeCurry

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Re: 0300
Reply #45 - Apr 25^th, 2010 at 7:50pm

SilentCallsVictim wrote on Apr 25^th, 2010 at 7:22pm:

[quote author=JoeCurry link=1271853178/30#43 date=1272220753]
Migration from a 0844 number to the equivalent 0344 number is guaranteed. This may provide the best option for those who are tied into long term contracts to take supply of their network telephone service from Talk Talk and to use a system that relies on the features of non-geographic numbers. Introduction of a NHS contract revision that will require GPs to move away from numbers that are more expensive than a geographic number to call (i.e. all 084 numbers) is currently pending. It was due to take effect from 1 April, but has been delayed.

Unfortunately NHS matters in Scotland are a devolved issue, even more unfortunately, the current SNP government is
either ignoring change or is glad to accept every little bit of revenue these 0844 numbers generate for Doctor surgeries.

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SilentCallsVictim

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Re: 0300
Reply #46 - Apr 25^th, 2010 at 10:44pm

JoeCurry wrote on Apr 25^th, 2010 at 7:50pm:

NHS matters in Scotland are a devolved issue

The respective governments in both Scotland and Wales are being briefed on developments in England and are (apparently) looking into the issue on their own account. I have had contact with officials undertaking this work in both countries.

In neither case is the density of 084-using GPs as great as it is in England, although it is still significant. It seems that in both cases they are waiting to see what happens in England. It is normal for equivalent changes to the GP contracts to follow after a short delay.

The issue of NHS24 may be a little different from that for NHS Direct (which operates for both England and Wales, separately but using the same telephone number.) I am not aware of any commitment from NHS Scotland to the 111 idea. The justification used for retaining 0845 4647 does not therefore apply.

If any member is involved in the situation with the NHS in Northern Ireland, it would be good to have an update on what may be the situation there.

@fairtelecoms (tweets)

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SilentCallsVictim

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Re: 0300
Reply #47 - Apr 28^th, 2010 at 9:12am

sherbert wrote on Apr 24^th, 2010 at 6:24pm:

Why not? I got that information from the BT web site

http://bt.custhelp.com/app/answers/detail/a_id/13908/c/761,2072

Why is it you are correct and they are wrong?

SilentCallsVictim wrote on Apr 24^th, 2010 at 7:49pm:

It is for BT to explain why a leaflet that is focused on promoting the Unlimited Anytime Plan overstates the cost of non-inclusive calls.
...
I have reported the error to a BT representative, who agrees that this looks like a mistake. Others may wish to do the same.

As a quick update; many representatives of BT have now acknowledged the error. I forecast that it will shortly be corrected.

We may ponder on why it takes a large organisation so long to remove two inaccurate words from a website.

@fairtelecoms (tweets)

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JoeCurry Newbie Offline Posts: 29 Gender:	Re: 0300 Reply #48 - Apr 28^th, 2010 at 1:31pm SilentCallsVictim wrote on Apr 28^th, 2010 at 9:12am: As a quick update; many representatives of BT have now acknowledged the error. I forecast that it will shortly be corrected. We may ponder on why it takes a large organisation so long to remove two inaccurate words from a website. What odds would you give?
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SilentCallsVictim Supreme Member Offline aka NHS.Patient, DH_fairtelecoms Posts: 2,494	Re: 0300 Reply #49 - Apr 28^th, 2010 at 1:49pm JoeCurry wrote on Apr 28^th, 2010 at 1:31pm: What odds would you give? My forecast means that I would offer you something much less than evens on a bet that it will happen. I am however a little too much of an optimist to be a good bookmaker.
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JoeCurry

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Re: 0300
Reply #50 - Apr 28^th, 2010 at 2:42pm

SilentCallsVictim wrote on Apr 28^th, 2010 at 1:49pm:

JoeCurry wrote on Apr 28^th, 2010 at 1:31pm:

What odds would you give?

My forecast means that I would offer you something much less than evens on a bet that it will happen. I am however a little too much of an optimist to be a good bookmaker.

I'm not much of a punter..I backed Lord Lucan to ride into London on the back of Shergar...

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NGMsGhost

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Re: 0300
Reply #51 - Apr 28^th, 2010 at 8:59pm

JoeCurry wrote on Apr 25^th, 2010 at 1:35pm:

It's a can of worms Dave.. should Telco providers be allowed to describe services as 'unlimited' when in fact they are not.

Clearly they should not but I believe similar unreasonable claims were tested with the Advertising Standards Authority (ASA) in the case of so called Unlimited broadband services that were not actually unlimited but limited to a certain amount of data in a specific time period and unfortunately the ASA found in favour of the advertiser of the service.

Of course the issue here is more complicated as most so called unlimited call plans do actually now also limit the maximum number of free minutes to numbers starting 01, 02 or 03 in terms of what they call "fair use" but the fact that 0844 numbers are excluded is a more clear cut omission. I expect the telecoms company will argue that people know 0844 numbers are not normal priced phone numbers and so cannot be expected to be included in call packages. Although the fact that 0845 numbers are now frequently included in such packages might considerably weaken their position in proving this point.

Has anyone so far made a complaint to the Advertising Standards Authority at http://asa.org.uk/Complaints-and-ASA-action/How-to-complain/Online-Form.aspx about one of these so called Unlimited plans if they feel they were genuinely misled in to believing 0844 calls were in the free allowance? The case of a complainant would undoubtedly be strongest in the event that the company's literature or website did not adequately make clear which calls were and were not part of the inclusive calls plan.

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JoeCurry

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Re: 0300
Reply #52 - Apr 29^th, 2010 at 11:01am

NGMsGhost wrote on Apr 28^th, 2010 at 8:59pm:

Has anyone so far made a complaint to the Advertising Standards Authority at http://asa.org.uk/Complaints-and-ASA-action/How-to-complain/Online-Form.aspx about one of these so called Unlimited plans if they feel they were genuinely misled in to believing 0844 calls were in the free allowance? The case of a complainant would undoubtedly be strongest in the event that the company's literature or website did not adequately make clear which calls were and were not part of the inclusive calls plan.

We should all check what our telco providers are claiming for 'unlimited'..Just stating non geo is misleading..the prefixes excluded should be highlighted ie; 0844 etc etc.
if these are not detailed we have cause to complain to ASA.

Another grey area is holders of numbers describing 0844 as 'local' calls. when they clearly are not.

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