mikenjens wrote on May 21
st, 2010 at 9:53am:
I found it necessary to contact a mail order company in Sittingbourne, Kent to complain about an incorrectly delivered item. Their order no is 08717843001. Went onto this site and was given a BT line no 01795412010. The opening message was 'calls to this number are charged at 10p per minute'. It would appear that one 0871 user has found a way of causing us further grief. This practise must be stopped! To have to pay a fee which can run into ££££ and which is not ones fault, is totally unacceptable.
I assume that your reference to a "BT line" number is in fact any geographic or landline number and not just those where the provider is BT.
The amount you are charged depends on the amount your provider charges for the type of number you dialled. The recording you heard merely relates to calls they receive via the 0871 number.
You called the 01795 number, so you are charged as per a call to that number. The fact that you heard the price information relating to the 0871 number is an extremely strong pointer to suggest that your call was handled in exactly the same way as if you'd called via the 0871 number.