I found this case study on LOROL's communications provider's website:
http://www.voicenet-solutions.com/ip-telephony/case-studies/lorol-case-study Quote:London Overground Rail Operations Ltd (LOROL), which is a 50/50 joint venture between John Laing (owners of Chiltern Railways) and MTR of Hong Kong, was selected in November 2007 by Transport for London (TfL) to run trains and 35 stations in and across the capital. Both MTR and Chiltern Both MTR and Chiltern Railways, have a reputation for delivering top quality customer service, and their intention for the (sic)
Quote:LOROL has over 100 staff, at their main offices in North London, and communicating on the phone to other departments as well as third parties and suppliers such as Network Rail and Tfl is a major aspect of the work.
Quote:LOROL now has over 100 Cisco phones and a fully operational Hosted VoIP telephone solution installed in their headquarters.
The 0845 number has six options:
1. Information on how Overground trains are running
2. Information on forthcoming weekend engineering works
3. National Rail Enquiries
4. Oyster Helpline
5. Assistance to make journey
6. Customer services
Options 3 and 4 go through to other organisations and they have alternatives in LOROL's range. National Rail Enquiries is on 020 3031 9338 and Oyster Card Helpline is on 9337. I've listed these as alternatives for these two services.
LOROL's Careers helpline is 9268, so it looks like its numbers are 92xx and at least the low end of 93xx.
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tfl london Overground (Read 13,567 times)
