smileyeyes wrote on Jul 9
th, 2010 at 7:08pm:
Today I needed to telephone Indesit, to book an engineer to fix my Hotpoint washer/dryer.
On the Main Database it shows - Indesit (Merloni UK) 01733 568989 and 01733 282800
Neither of those 2 phone numbers let me talk to the dept to book an engineer
However, on the Unverified Numbers Database it shows - 0800 7314958
{Guarantee registration. Answers as "Indesit" but handles many manufacturers.}
This free phone number went straight through to the repair/book engineer dept.
Thanks for the feedback. I'm surprised to find that we haven't discussed Indesit Company and its brands on the forum before. There were quite a few entries in the database and I have taken this opportunity to tidy them up and verify them where possible.
Indesit Company UK (formally Merloni) owns the brands Ariston, Cannon, Creda, Hotpoint and Indesit. As the name has changed, I have removed Merloni from entries and replaced it with Indesit Company UK.
Its website gives contact details:
Indesit Company UK Ltd.
Morley Way
Peterborough
PE2 9JB
Tel: 01733 568989
Fax: 01733 341783
The 282800 number you mention is answered the same as 568989. During office hours, there's a menu for sales, parts and service or hold for the switchboard operator.
Most (not all) of the 0870 numbers have been changed to 0844 numbers:
0870 154 6474 -> 0844 811 1213
0870 442 7663 -> 0844 822 4422 live Service Centre
0870 442 7664 -> 0844 822 4466
0870 442 7665 -> 0844 824 2526
0870 906 0060 -> 0844 811 1211
0870 906 6066 -> 0844 822 4224 Indesit Company (hotpointsvccouk)
0870 907 7077 -> 0844 822 5225 live consumer parts
0844 824 2526 Indesit Customer Service (message refers to
www.hotpointservice.co.uk) open Mon-Fri 8am-5pm
The opening hours for 0800 731 4958 are 8am to 6:30pm Monday to Friday, 8:30am to 5:30pm on Saturdays and 9:30am to 3:30pm on Sundays and bank holidays. This exact same recording is on 01733 287691 /2 and although not the same recording, these are the same opening hours as 0844 822 4224 (which used to be 0870 906 6066).
01733 287690 8am to 5:30pm Monday to Thursday, 8am to 5pm Fridays, 8:30am to 12:30pm Saturdays, and closed on Sundays.