SAYNOTO0870.COM - Indesit Company (Cannon/Hotpoint)

smileyeyes

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Indesit Company (Cannon/Hotpoint)
Jul 9^th, 2010 at 6:08pm

Today I needed to telephone Indesit, to book an engineer to fix my Hotpoint washer/dryer.
On the Main Database it shows - Indesit (Merloni UK) 01733 568989 and 01733 282800
Neither of those 2 phone numbers let me talk to the dept to book an engineer

However, on the Unverified Numbers Database it shows - 0800 7314958
{Guarantee registration. Answers as "Indesit" but handles many manufacturers.}
This free phone number went straight through to the repair/book engineer dept.

Hope this helps

~ Edited by Dave: Thread title amended

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« Last Edit: Jan 6^th, 2011 at 3:33pm by Dave »

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sherbert

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Re: Indesit - Book Engineer - Repairs
Reply #1 - Jul 10^th, 2010 at 12:36am

smileyeyes wrote on Jul 9^th, 2010 at 6:08pm:

[color=#993366][b]Today I needed to telephone Indesit, to book an engineer to fix my Hotpoint washer/dryer.
On the Main Database it shows - Indesit (Merloni UK) 01733 568989 and 01733 282800
Neither of those 2 phone numbers let me talk to the dept to book an engineer

Those numbers are fine.........Ask for domestic customer services, then they will transfer you. They did for me a couple of weeks ago with no problem.

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Dave

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Re: Indesit - Book Engineer - Repairs
Reply #2 - Jul 14^th, 2010 at 4:06pm

smileyeyes wrote on Jul 9^th, 2010 at 6:08pm:

Today I needed to telephone Indesit, to book an engineer to fix my Hotpoint washer/dryer.
On the Main Database it shows - Indesit (Merloni UK) 01733 568989 and 01733 282800
Neither of those 2 phone numbers let me talk to the dept to book an engineer

However, on the Unverified Numbers Database it shows - 0800 7314958
{Guarantee registration. Answers as "Indesit" but handles many manufacturers.}
This free phone number went straight through to the repair/book engineer dept.

Thanks for the feedback. I'm surprised to find that we haven't discussed Indesit Company and its brands on the forum before. There were quite a few entries in the database and I have taken this opportunity to tidy them up and verify them where possible.

Indesit Company UK (formally Merloni) owns the brands Ariston, Cannon, Creda, Hotpoint and Indesit. As the name has changed, I have removed Merloni from entries and replaced it with Indesit Company UK. Its website gives contact details:

Indesit Company UK Ltd.
Morley Way
Peterborough
PE2 9JB

Tel: 01733 568989
Fax: 01733 341783

The 282800 number you mention is answered the same as 568989. During office hours, there's a menu for sales, parts and service or hold for the switchboard operator.

Most (not all) of the 0870 numbers have been changed to 0844 numbers:

0870 154 6474 -> 0844 811 1213
0870 442 7663 -> 0844 822 4422 live Service Centre
0870 442 7664 -> 0844 822 4466
0870 442 7665 -> 0844 824 2526
0870 906 0060 -> 0844 811 1211
0870 906 6066 -> 0844 822 4224 Indesit Company (hotpointsvccouk)
0870 907 7077 -> 0844 822 5225 live consumer parts

0844 824 2526 Indesit Customer Service (message refers to www.hotpointservice.co.uk) open Mon-Fri 8am-5pm

The opening hours for 0800 731 4958 are 8am to 6:30pm Monday to Friday, 8:30am to 5:30pm on Saturdays and 9:30am to 3:30pm on Sundays and bank holidays. This exact same recording is on 01733 287691 /2 and although not the same recording, these are the same opening hours as 0844 822 4224 (which used to be 0870 906 6066).

01733 287690 8am to 5:30pm Monday to Thursday, 8am to 5pm Fridays, 8:30am to 12:30pm Saturdays, and closed on Sundays.

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almowstine

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Incorrect info
Reply #3 - Jan 6^th, 2011 at 10:48am

Hi
I'm not sure this is the correct vehicle for this but here goes:
I tried to look up a number (08448 242424, Indesit) and got a free phone number, 0800 731 4598, which comes back invalid and a geo number, 01733 227691, which sounds like a fax machine.
However, the geo number, 01733 568989, which is menu driven is OK.
Thought you'd like to know.
Regards Allan

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Dave

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Re: Indesit Company (Cannon/Hotpoint)
Reply #4 - Jan 6^th, 2011 at 3:33pm

almowstine wrote on Jan 6^th, 2011 at 10:48am:

Hi
I'm not sure this is the correct vehicle for this but here goes:
I tried to look up a number (08448 242424, Indesit) and got a free phone number, 0800 731 4598, which comes back invalid and a geo number, 01733 227691, which sounds like a fax machine.
However, the geo number, 01733 568989, which is menu driven is OK.
Thought you'd like to know.
Regards Allan

Hello Allan. Thanks for reporting this; I've removed the 0800 number from the database.

I think that you've misread the 01733 number which is actually 01733 287691 and is still for customer service. The second digit of the local number is 8 rather than 2.

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tootles Newbie Offline Posts: 1 Gender:	Non 0844 no for Indesit Reply #5 - May 2^nd, 2013 at 6:46pm I need to sort out a service cvall for my indesit washing machine the only number I can find is an 0844 number, does anyone have a normal number for them please.
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Dave

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Re: Non 0844 no for Indesit
Reply #6 - May 2^nd, 2013 at 7:58pm

tootles wrote on May 2^nd, 2013 at 6:46pm:

I need to sort out a service cvall for my indesit washing machine the only number I can find is an 0844 number, does anyone have a normal number for them please.

Hello and welcome to SayNoTo0870.com.

I've joined your posting to the existing thread for Indesit.

There are numbers suggested above and there are entries listed in our database for Indesit. If you have already searched the database by 0844 number then the thing to do would be search by company name.

When you find a suitable alternative please let us know what the 0844 number is that you have and what the alternative is so we may list it in the database.

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CJT-80 Global Moderator Offline Posts: 1,714 Manchester Gender:	Re: Indesit Company (Cannon/Hotpoint) Reply #7 - May 2^nd, 2013 at 9:56pm Dave, Just to advise that the link for Indesit Service - Provided in the Database Search has one to many w's in the address link... As such the address does not work. Just wanted to let you know. Kind Regards.
Back to top	Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com IP Logged

Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Indesit Company (Cannon/Hotpoint) Reply #8 - May 3^rd, 2013 at 1:18am CJT-80 wrote on May 2^nd, 2013 at 9:56pm: Dave, Just to advise that the link for Indesit Service - Provided in the Database Search has one to many w's in the address link... As such the address does not work. Just wanted to let you know. Kind Regards. Thanks. I've corrected it.
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ubntfp

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Re: Non 0844 no for Indesit
Reply #9 - Mar 9^th, 2016 at 2:20pm

Hi there just joined, awesome and very useful site.

I work at Hotpoint call centre which is now indesit / Whirlpool.

Numbers have been updated 18 months ago and are now free on mobiles or local rate from home phones, 03448 224 224 is the main number for call centre, depending on what you want, press different options. A lot of customers ring without their policy number (Most are Domestic & General polices) so I thought it would be useful to add their free phone number here, 0800 597 8585 and you can get them to transfer you to save you paying, so I have been told.

If anyone has any questions please let me know and I will try to answer them.

Thanks for amazing site,

Ubntfp

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Ian01

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Re: Indesit Company (Cannon/Hotpoint)
Reply #10 - Mar 9^th, 2016 at 4:02pm

ubntfp wrote on Mar 9^th, 2016 at 2:20pm:

I work at Hotpoint call centre which is now Indesit / Whirlpool.

Numbers have been updated 18 months ago and are now free on mobiles or local rate from home phones, 03448 224 224 is the main number for call centre, depending on what you want, press different options. A lot of customers ring without their policy number (Most are Domestic & General polices) so I thought it would be useful to add their free phone number here, 0800 597 8585 and you can get them to transfer you to save you paying, so I have been told.

Thanks for the update.

One important point. Calls to 03 numbers are 'inclusive' (NOT free) from both landlines and mobiles. It is 080 numbers that are 'free'.

Outside of inclusive allowances, calls to 03 numbers are charged at 'geographic rate'. A distinct 'local rate' (a lower charge for a local call) ceased to exist on landlines in 2004. Calls within the UK are no longer charged based on distance. There can be no concept of a 'local rate' on mobile phones.

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« Last Edit: Mar 9^th, 2016 at 4:14pm by Ian01 »

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