This is their registered address according to Company's House web site.....

KARMA INSURANCE SERVICES LIMITED
WHITE HOUSE WOLLATON STREET
CORNER OF CLARENDSON STREET
NOTTINGHAM
NOTTINGHAMSHIRE
NG1 5GF


I think you will find that the two addresses are one of the same

However, having said all that, I have drawn a blank re the telephone number you are asking for

Thank you Sherbert and Dave you are stars!!!    

I knew the experts on here would root out all necessary info.

I can confirm that 01706 742982 is an effective alternative to the Karma 0845 number.   They answer with the operational name of "Free Spirit insurance" but state that they are P J Hayman and they do discuss and answer questions regarding Karma Insurance though it is emphasised that they cannot take an application over the phone as Karma is strictly an on-line service.

That's the good news.   Now for the bad.  

When I made the first posting 2 days ago the number given on their website for CLAIMS made on policies taken out after 1st Match 2009 was 01706 742982 and I quoted that number in my posting.  Looking at their website today I see that they have replaced that number with 0871 6647995      I have just tested the 01706 742982 number and get a message that this number is temporarily disabled!

I don't expect to make a claim but if it became necessary then it looks like Karma have now decided to make claimants pay a premium to report their misfortune.   What is the logic behind that???   They are still offering geo numbers for other Claims and requirements.

loddon wrote on Jul 16^th, 2010 at 8:05am:

It would actually help if you posted a link to the page you are referring to as the Karma contact page still gives 01706 742 982 for claims on travel policies taken out after 1 March 2009. Furthermore, it also says that they are handled by White Horse, a pretty crucial piece of information which has been eluded to thus far.  


loddon wrote on Jul 16^th, 2010 at 8:05am:

It would appear that there are different underwriters, or certainly different claims handlers which would explain why they have different types of numbers and those which have geographic numbers are in different areas. That is the logic behind that.


A check of the database reveals other numbers in the range 0871 664 79xx belong to Thomas Cook. Calling the wretched 0871 number reveals that it is answered by "White Horse Administration Services". As we have discussed elsewhere, White Horse Insurance is part of Thomas Cook.

There are two threads where we have discussed White Horse Insurance, one for Atlas Direct and the other for White Horse itself.

On the former thread in April 2007 I posted a Rochdale address for MyTravel and number 01706 742000. This number is also temporarily out of order, just as the similar number 742982 and as are others I tried in the 742xxx block. MyTravel was aquired by Thomas Cook a few months prior to that. In June 2006, the entire office closed with the loss of a thousand jobs. This would explain why these numbers no longer work and if they were working recently, then they would have been diverted elsewhere.

Perhaps the OP would like to stop and consider his mire at the discovery of the cessation of the 01706 number and get it in perspective with that felt by those who lost their income four years ago.

On the latter thread, the main one for White Horse Insurance, this 0871 number has been posted, so is a general one for the company. Thus, please continue discussion for the alternative for this number on that thread. I suggested a number for the Dublin office which anyone has yet to post feedback on, so would like people to say how effective it is.

P_J_Hayman wrote on Jul 20^th, 2010 at 1:32pm:

Hello and welcome to SAYNOTO0870.COM.

Thank you for the information. Perhaps you can shed some light on the geographic alternative for the 0845 260 1545 number. You have confirmed my suspicion that calls are indeed dealt with at the Rowland's Castle office. So what is the 023 number for Karma Insurance enquiries?

More and more consumers hate being ripped off by 084/087 numbers, and they come to this website to find alternatives. Quite why companies such as yours wish to market themselves in this way, I have no idea.

The outcome of this campaign has been the creation of 03 numbers. These cost the same as a geographic (01/02) call and are part of inclusive call minutes with landline and mobile providers alike. Perhaps you could propose that PJ Hayman and associated operations, such as Free Spirit and Karma Insurance, switch to 03 numbers instead.

P_J_Hayman wrote on Jul 20^th, 2010 at 2:32pm:

Thanks. 

I've added this to our listings.

P_J_Hayman wrote on Jul 20^th, 2010 at 1:32pm:
Why, exactly, do you feel the need to shaft claimants with the use of a premium telephone number? Is it because 'everyone else is doing it'? Many people give a wide berth to organizations using such numbering as it demonstrates thoughtlessness towards the consumer. Is it just 'marketing types' who love such numbers?