Received a delivery from Argos yesterday and noticed on the accompanying paper work for their telephone number (an 0845) it had small print along the lines of 'calls cost upto 4ppm from a BT landline with a 6p connection charge. Other providers and mobiles.....'
Now I'm not having a go at Argos for their 0845 number or the fact that it incorrectly states a 6p connection charge but more about with the amount of recent and regular price rises by BT and then by the other main providers, means that Argos are incorrectly stating a connection charge of 6p applies.
I have no doubt at the time the delivery note header/footer was pre-printed for Argos, that the price was correct but this isn't true now.
Thing is how can Argos (or any other company) realistically keep upto date with price changes when they are happening within months from each other in some cases?
Ever since Ofcom relaxed the restrictions on what BT can charge, there have just been price increases after price increases. Now every company is expected to increase their prices yearly or so but BT are increasing their prices a lot more frequent, followed by their so-called competitors.
Now Ofcom thought that competition was rife enough that there wouldn't but I see very little of that now.
Ofcom fails again as far as I'm concerned just as it failed on the directory enquiries!