Based on the information provided in the OP, which is very sketchy, all I can suggest is that you attempt to contact them via one of the main switchboards. Churchill is an RBS brand and its main switchboard is 0131 556 8555. You may be better ringing 0113 390 4000 which is the main switchboard for UK Insurance Partnerships as was and seeing if you can get put through or find out more information from there.

It may be that the Liability Recovery department for Churchill is a central RBS one that does likewise for other RBS brands.

Solicitors spring to mind with the term "liability recovery". Maybe it is outsourced to a firm of solicitors or organisation that specialises in this sort of thing.

Where was the 0845 6042212 number given to you? Is it printed somewhere? What is the address given for this Liability Recovery department? Do they have a fax number?

You say that your daughter rang the 0800 200350 number for claims. Is this the number published by Churchill for this purpose or is there an 0845 number for this purpose and if so, what is it?

I have just called the 0845 6042212 number and the recorded message is voiced by the same lady as voices the Aviva IVRs, although she doesn't identify which company it is.

The message is "Thank you for calling the Claims Department. Unfortunately our office is now closed. Please call back during our opening hours of 9am to 5pm Monday to Friday."

The 0845 6042102 number is voiced by another female.

onesexylady wrote on Aug 10^th, 2010 at 11:55am:

But you have no idea how you were put through previously. Judging by the response, I suspect that they put you through to the 0845 number as opposed to internally, i.e. to another extension. Obviously this meant that a charge was incurred for connecting the call to the 0845 number, and indeed for the duration you continued to be on the phone to the recovery liability department.

So where does that leave us on finding an alternative? No further forward by the looks of it.

The address of the said department on the 0845 number would be a start.

This entry has recently been submitted to the database and may be relevant:

Churchill             0845 602 3522       0121 695 1517             Credit / Claims Department (Birmingham) - this team are part of churchill and deal with claim queries.


A search for other entries with alternative numbers beginning 0121 695 reveals a few for NIG with the number 0121 695 1005. The verified entry also lists 0121 6951560 as a secondary number and is labelled as "Motor Claims". 

NIG or National Insurance and Guarantee Corporation, whose website is at www.nig-uk.com, says on its website:
Quote: