Firstly, mobile companies usually charge "freephone" 0800/0808/0500 numbers above 01/02/03 numbers and outside any inclusive minutes offered on the selected tariff. However, there are a number of services that can get round this. Try 020 0222 0900 or
0800Buster. They give you a geographic number to dial, which when answered requests the destination freephone number.
As far as finding an alternative to get round the 0844 809 9980 number,
BT Phonebook lists one entry for this company: (0115) 973 6124.
Of the other numbers we have:
0870 903 0999 Used to be for the Control room; now not recognised
0870 903 1999 Used to be for Administration department; now not recognised
0115 900 6999 Used to be for the Control room; recording redirects to 0870 90 30 999
0115 983 7000 Welcomes the caller to EMCS, issues an apology for the fact that the number has changed and then gives out the premium 0844 809 9980 number!
0115 983 7136 recording redirects to 0870 90 30 999
These responses may be potential clues to finding a new alternative. In your original post you simply said "they have recently changed all their numbers from the one listed on this site and it no longer works."
"No longer works" or "doesn't work" can mean a whole myriad of things from not recognised to ringing, but no one answers. As an repair engineer, I expect you get people telling you that their alarm "doesn't work". For example, is it completely dead, no lights etc or does it function normally until the customer comes to enter the code to set the alarm? In order to find a solution you will need to know in what way it doesn't work.
Based on the above, my hunch is that they have simply moved the numbers that they answer (that sit under the 08 numbers) to others within the block of numbers they have.
938 7200 is another company, so I suspect that they may have 7000 to 7199.
I suggest that you e-mail them and point out the sheer cost of premium charges you incur during your work as a result of their choice of phone number. The website shows
staff members and based those provided, e-mail addresses are firstname.lastname@emcs.co.uk
The
EMCS Contact List gives 0844 80 999
90 for most staff and fax 0844 80 999
70. CCTV Operators/Admin provide 0844 80 999
12. The "Abort Line" is 0800 716 460.
This is a rip-off that doesn't publish any alternative company on its website. Perhaps you can contact them and suggest that they use 03 numbers (or 0115 numbers).