Hi all
Ive finally figured out my password to this account, and have been keeping an eye on FOIs via the what do they know website.
This is a truly remarkable FOI release, and it seems that the person knew what they were asking for.
http://www.whatdotheyknow.com/request/43759/response/111848/attach/2/Letter%20to...The main points of which are, National Rail Enquiries,
and numerous direct dial numbers for customer services and trainline.