Hi mentalextra!

Welcome to SAYNOTO0870.com.

Firstly, there is a call back service on their website:

http://www.dna-insurance.com/call-me-back.html

If you are phoning a freephone number from your mobile such as 0800, 0500 or 0808 the use the following number:

02 002 220700 - This number just comes out of your inclusive minutes.  Just listen for the prompts and it works!

James Bond

Hello metalextra and welcome to SAYNOTO0870.COM. Further to jamesbond's posting, in your second sentence, you refer to a 0800 number. If this isn't a typo and you do know of a suitable 0800 number alternative to the quoted 0844 number, then please post it.

There are also four unverified entries that may be of use:



The code for Romford is 01708, so one of these numbers may be of use.


Please provide us with feedback on what you find out so as to assist us in listing suitable alternative(s). 

Thanks for the feedback. Perhaps another 01708 number in the same range (7744xx) would be a more suitable alternative and maybe you could ask next time you call.

I have left this number unverified at present as we don't know what department it is. Below you will see that I have uncovered 0800 numbers that answer with the same menu as the 0844 number, and therefore (it's fair to assume) direct calls to the same places as them.

---

The 0844 573 2400 number is answered with an IVR (menu) with the following options (I have referred to this as "Main menu" from here on in):



Options 1, 2 and 3 of the main menu have second level IVRs, each of which have the same options:



Options 4 and 5 of the main menu request that 3 be pressed to be connected.


From the numbers in the database:

• The two 0870 numbers have network redirection messages to 0844 573 2400.
• 0161 495 2060 is for Action Claims. Is this DNA Insurance's outsourced claims provider? I have removed this number.
• 020 8548 7300 is not recognised so I have removed it.
• 0800 289477 is not recognised so I have removed it.
• The other freephone numbers are for DNA Insurance and are answered with IVRs voiced by the same female as the 0844 number.

On the basis that we have two 0800 numbers within a few digits of each other, I decided to do some digging, suspecting that there may be others. Here is what I found:



I think it's likely that there's more, but these I found give alternatives, not only for the main menu on the 0844 number, but to each individual option. It may also be the case that there are other 0844 numbers that do the same. If anyone knows of any 0844 numbers not listed, please post them here and I will add them.

---

As jamesbond says, the 0800 numbers can be called from a mobile and be billed as a 01/02/03 call using a dial through provider such as 020 0222 0700. You can store these numbers in your phone's directory and to do this you will need to put a pause in between them. For example, In this example I use 'p' to indicate pause, the exact method of inputting a pause varies between handset manufacturers.

You can also use this method to automatically select the IVR option, assuming you choose the same one each time. This will save you having to input any further numbers each time you dial. For example, for commercial insurance you call 0800 112 4157 and press 3 to speak to an agent. From your mobile this would become

Angelina Foster wrote on Apr 3^rd, 2014 at 3:59pm:

Thanks. I've listed this in all entries for the Company and removed 01708 774450 which is an outbound CLI number only (as the recorded message indicates).