Ian01 wrote on Jun 24
th, 2015 at 12:06pm:
Which EU Directive was that?
Not quite sure, Consumer Contracts Legislation 2013? (and it might not be), but there is some legislation, that requires companies to remove these numbers from CS and revert to 01/02/03 numbers by 01st July 2015, hence why I said, "waiting till the death to fully comply!"
This might help
http://www.callcentrehelper.com/a-quick-guide-to-the-0845-and-0870-number-change... From that example, "From 13th June 2014, it will be a legal requirement that these numbers are no longer provided for customer helplines. They must be switched to an 01, 02 or 03 number."
More info here,
https://www.gov.uk/government/news/government-cuts-off-costly-calls HMRC use Customer Helplines and there is a cut off point of 01st July 2015, do you think they are doing it for the benefit of their "customers"? No they are doing it because they are being compelled to, the same as DWP, other state organisations and banks etc.
I do not think you need the above info as you already know it, but Government agencies would not be switching to 0345 if the EU had not issued the Consumer Contracts Legislation 2013, I do not want to play semantics, the change is down to the EU.
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HMRC, switch on your 0345 numbers! (Read 171,063 times)
