This is  Jeremy Darroch's email address.........   jeremy.darroch@bskyb.com

Did you get his email address right?


also there is a very long running thread on Sky here

http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1060112694/1004#1004

sherbert wrote on Oct 27^th, 2010 at 7:31pm:

Sorry sherbert, but when e-mail addresses like this get lots of unwanted communications, they get changed. It's likely to remain in service, but attended to by someone else and not by the man himself, as appears to be the case.

Mr Darroch will have been given a much less guessable address.

Have you e-mailed Mr Andrea Zappi, MD of Customer Group?

See BSkyB Executive Team. Standard e-mail address format is firstname.lastname@bskyb.com.

email sent to andrea.zappi@bskyb.com



sent exactly as i wrote it here !

see where that gets me 

AARDVAARK wrote on Oct 27^th, 2010 at 7:55pm:

Yes, he's Italian. See press release from earlier this year when he was appointed:
http://corporate.sky.com/media/press_releases/2010/Andrea_Zappia_MD.htm


AARDVAARK wrote on Oct 27^th, 2010 at 7:55pm:

I would advise you not to send to ANY @sky.com addresses, unless you know that they are for Sky customer services. This is because these are the addresses given to customers of Sky Broadband and that is why staff have @bskyb.com addresses. If you happen to hit on a live @sky.com address, it could be anyone and I wouldn't go sending my personal details to anyone.


AARDVAARK wrote on Oct 27^th, 2010 at 7:55pm:

Do let us know. If you check for BSkyB in our listings, you will see that there is a big red message advising people to complain to Mr Zappia via that address, so I would be interested to see what response you get from it.

AARDVAARK wrote on Oct 27^th, 2010 at 8:10pm:

Sorry about that. 

I hope you get sorted. It's very much suck it and see.

AARDVAARK wrote on Oct 27^th, 2010 at 7:18pm:

Please forgive me for stating the obvious, but it seems that you are still at square one.

Have your tried using the complaints process that is offered and asked about the steps available for escalation?

It is generally accepted that each company may have its own procedure for dealing with customer complaints. One may hit lucky by making contact with a senior officer who is prepared to take up an issue for themselves. Others may disagree, but if you have a genuine customer complaint, my advice would be to exhaust whatever process is offered and then present the unsatisfactory outcome to others. The bottom line is sadly that you cannot expect that anyone will address your complaint in the way that you wish, no matter how valid it may be.

If your complaint is about the fact that they use an expensive telephone number for customer services and complaints, thereby levying a fee for complaining, then that is their clear and obvious policy. If you believe that your representations would be sufficiently persuasive to get them to change that policy if only they were sent to the right person, then I can only say that you have great confidence in your powers of persuasion.

All power to you and everyone else who continues to press this issue. Please try not to overstretch yourself, so that you suffer far worse than in incurring improper costs in telephone calls as a result. I firmly believe that we should each do what we can, and no more.

AARDVAARK wrote on Oct 29^th, 2010 at 7:03pm:


Try emailing the Finance Director andrew.griffith@bskyb.com and see if that still works.  If your complaints relate to their accounting and invoicing being incorrect he ought to be the man ultimately responsible for making sure that the systems involved work correctly.

Can you explain more about your "Subject Access Request" and what the issue is there?  Also if the matter is a serious one on which you actually have a case (rather than it being some personal grudge match you have against Sky but ultimately one they will win because you have not conformed with their Terms & Conditions) I would go to see your MP about the matter as a hand signed letter from an MP on House of Commons letter heading can usually do wonders in getting a constituent complaint resolved at senior level with many organisations.

When you talk about taking court action is it a matter that can be successfully resolved in the Small Claims Court?  Given my personal experience of how expensive the legal process in Britain can be I would not get involved in any form of legal action in which you might have to pay Sky's legal bill if you lose your case.