Hi, great site, tonight i decided to join as i need your help desperately.
For the last 18 months i have been hitting a brick wall with my official complaint to Sky.
To cut my story short, Sky seem to have made it even harder to complain, or to contact anyone. I received an email today after thinking i sent it to the CEO ,Jeremy Darroch, which said and i quote " we have changed the way you can contact us " please send your question to us again by using the contact us form , ".
In other words i am at my wits end, so stressed, last year i had a nervous breakdown because of the way they were dealing with my complaint.
110 phonecalls, letters , emails, all to no evail, all a complete waste of time.
My question is how do i or anyone reach the people who will adress my complaint ? the people higher up.? how does anyone get any joy at all now Sky have made it even harder to reach them ?
I spent 2 hours with that email yesterday, i really dont want to type it out again, an email adress would be nice if anyone knows any new ones ?
After a nervous breakdown, and 18 months of sheer hell ,i really need this to be resolved, can anyone help ?
Who can i contact ? any help hugely appreciated . thank-you .