Further to my earlier posting, I have done some work on the entries for Europa (OneQuote Direct, Motorcycle Direct and others). I have also found alternatives for quotations and customer services for Octagon Insurance.
I noted that a couple of the numbers for OneQuote Direct were of the form 01454 4104xx and went digging...
As suspected, the quotations and general enquiries numbers are answered at Europa's office. Octagon's quotations number, 0844 561 4610, can be reached on 01454 410505/6 and general enquiries number (which I gather includes customer service enquiries), 0844 561 4615, can be reached on 01454 410535/6.
On the basis that the claims number, 0844 815 4975, is not similar to the other 0844 numbers, and that it doesn't answer with the same female voice, I suggest that it is answered at a different location. Perhaps a different company takes claims calls or a different company takes claims calls when Europa's office is closed.
I came across the
Keyfacts for Octagon's Motor Insurance Policy (PDF). It says:
Quote:CLAIMS ADDRESS:
Leonard House, Scotts Quays, Birkenhead, Merseyside, CH41 1FB
Claims Telephone Number - 0844 815 4975
Windscreen Claims Number - 0800 011 3685
Lines are open 24 hours a day, 365 days a year.
Leonard House is home to
Carpenters Solicitors. The building can be seen on
Google Street View.
A Google of
"carpenters solicitors" octagon returns a couple of reports on Octagon, which say that Carpenters are handling its claims:
http://www.broking.co.uk/insurance-age/news/1560947/former-highway-md-heading-ve...http://www.postonline.co.uk/post/news/1560928/former-highway-md-returns-startPerhaps unsurprisingly, Carpenters uses rip-off 0844 numbers, but we have the alternatives! The main switchboard is 0151 637 3400, although it says it's closed now. Other numbers at that location follow on.
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Octagon Insurance Company Limited (Read 45,648 times)
