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Utility Warehouse re-intoruces charges for 0845 (Read 24,728 times)
Barbara
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Re: Utility Warehouse re-intoruces charges for 084
Reply #15 - Nov 29th, 2010 at 9:19am
 
Oh we're not Chelmsford, Heinz, we're in a village near Saffron Walden (hence poor mobile signal, poor radion reception, no gas, poor tv signal without a mast for the aerial etc, over 4 miles to nearest pint of milk) & after 21 years, we're moving to Gloucestershire, the Cotswolds near Cheltenham, a place with SHOPS!
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Heinz
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Re: Utility Warehouse re-intoruces charges for 084
Reply #16 - Nov 29th, 2010 at 3:59pm
 
Sorry, I don't know where I got Chelmsford from.

I only know one place in Cheltenham - but that was in a former life and it's not a place I'd recommend visiting without an invitation anyway!

Nevertheless, good luck with the move.  I'll look after the old county for you.
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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Dave
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Re: Utility Warehouse re-intoruces charges for 084
Reply #17 - Dec 1st, 2010 at 10:38pm
 
Barbara wrote on Nov 28th, 2010 at 10:54am:
… Just to clarify, when UW started to include 0870 & 0845 I did complain because they increased the inclusive package charges & I made the point that I avoided these numbers and objected to being charged for something I didn't want, they have not reduced package charges so I am now paying more for less.   On principle, I still made every effort to avoid using 0845 even when included because I object to them so strongly & to show solidarity with & support for those who did not have them included in packages, it certainly did not diminish my determination to campaign against them.  As I have said previously my objection to all these numbers is that, whether used by a private or public organisation, I see them, taking Dave's analogy of a supermarket, as akin to the supermarket charging customers an entrance fee. …

This is quite astounding! We have heard GPs and other users of 084x numbers blame originating providers for charging more than a geographic call and calling on them to include calls in packages, but now we have a stalwart of the campaign coming out in agreement with them!  Shocked Shocked Shocked

The analogy of the supermarket can be used to describe various parts of the transaction during such a call. In my previous post, the supermarket represented BT as a call provider.

In Barbara's subsequent posting, a supermarket analogy is made, but in order for it to work, the previous one must be forgotten. This supermarket is equivalent to the party being called (such as one's water or electricity provider or one's bank or insurance company). It levies a fee to enter, via its telephone provider. I repeat, in the following paragraphs, forget the supermarket analogy I posted above.

Tickets to enter the supermarket are available from third party ticket outlets (call providers). Barbara's chosen ticket outlet provider charges her the fee which it passes on to the supermarket.

A few years ago, it took the decision to allow free tickets to the supermarket, despite the fact that it incurred a charge (imposed by the supermarket) for every ticket it sells. To counter this, it decided to increase the price of other tickets it had for sale.

As an avid theatre goer, Barbara was livid about this. She lodged a complaint with the ticket outlet about this increase.

Recently, the ticket outlet decided to revert back to charging for tickets into the said supermarket. This also got Barbara riled because she believes that there should be no cost to enter the supermarket, a supermarket she has no choice but to visit.


I quite agree with her that the supermarket should be free to access, but I most certainly do not agree that this is the fault of the ticket outlet.
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« Last Edit: Dec 1st, 2010 at 11:21pm by Dave »  
 
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SilentCallsVictim
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Re: Utility Warehouse re-intoruces charges for 084
Reply #18 - Dec 1st, 2010 at 11:33pm
 
If we are not careful here we are going to get ourselves very confused between the points of principle and the practical realities, we may also lose the "ogy" from "analogy" and end up losing ourselves.

Calling 0845 numbers is a course for concern, whether or not they are included in packages. There are grounds for complaint when they are added or removed, even though these may be different.

Getting a free ticket, when there is normally a charge, cannot be a bad thing for a consumer, and having this withdrawn must be a detriment.

In a free market, there cannot be anything wrong in a supermarket openly charging an admission price to keep prices down. By offering discounts to customers who register for loyalty cards this is effectively what supermarkets do at present, as prices are thereby inflated for irregular customers. Many supermarkets levy a charge for car parking, which is waived for those who spend over a certain amount - what is that, if not an entrance fee. For this reason, I dissent from the view that the supermarket must be free to access.

As supporters of a free market, our complaint can only be against the hidden nature of charges. Any business exists purely to produce a return for its shareholders, which relies on it attracting customers who spend money. I have no concern about how it structures its prices, so long as it trades fairly and openly. I treat taxpayer-funded public bodies differently, as they have quite different objectives, which is why I wholly oppose their use of 084 numbers. They are not supermarkets and they must not levy access charges on users.


We will have plenty to get our teeth into when Ofcom publishes its proposals in the next few weeks. This must be the point at which this all comes out into the open for full and considered debate.
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