JamesEB wrote on Dec 6
th, 2010 at 4:22pm:
The main database number for Monarch Airlines scheduled flights 01582 400000 now has a recorded message saying it has now been changed to an 0871 number.
Has anyone a geo number for Monarch Airlines scheduled flights please?
Monarch operates a barrow-load of numbers, as shown on its
contact page.
The number publised for switchboard, 0871 225 0250, is answered by an IVR (menu) with the following options (numbers in blue are the alternative geographic numbers):
1. Scheduled enquiries for flights only between UK, Spain, Portugal, Gibraltar and Cyprus ->
01582 752705
(Mon-Fri 8am-8pm Sat/Sun 9am-5:30pm)
2. Book or enquire about holiday ->
0161 209 4252
(Mon-Fri 9am-5:30pm Sat 9am-5pm)
3. All other Monarch departments -> (Monarch Airlines | Mon-Fri 9am-5:30pm)
The same IVR is on 0871 940 5040, the number published for scheduled flights (flight numbers starting ZB). I have matched the two numbers in blue to their respective IVR options on the basis that they answer with the same recording whilst closed.
Option 2 is to the offices of Avro/Cosmos in Stockport, also a part of Monarch Group of companies.
I found these numbers by working through those we had for Monarch, Cosmos and Avro. Vantage Club scheduled reservations is given on Monarch's contact page as an 0871 number, but overseas callers can use 01582 752706.
Of the 75270x numbers, all are not recognised except ending 5, 6, and 7. 7 is group bookings and is the alternative for 0871 225 5586.
I also went through 01582 5563xx numbers:
30 Monarch Airlines Customer Services (Mon-Fri 9am-5pm)
31 Monarch Customer Services (Mon-Fri 9am-5pm) - refers to finding out more information about Monarch charter flight at
monarch.co.uk32 Monarch Customer Services (Mon-Fri 9am-5pm) - refers to finding out more information about Monarch charter flight at
www.flymonarch.com33 Monarch Scheduled Administration (Mon-Fri 9am-5:30pm)
alternative for 0901 029 2929
34 rings once, then silence
35 rings once, then silence
36 Monarch Scheduled - redirector message: for internet enquiries 0901 555 9999
37 Monarch Scheduled (daily 9am-9pm CET)
38 rings briefly, then drops out
39 unobtainable
The 33 number is the only one I've been able to work out which 08/09 number it is the alternative for. It is 0901 029 2929, given on the contact page as being for pre-flight customer services, for flight numbers starting ZB.
The others may or may not be direct alternatives for 08/09 numbers and may or may not be suitable alternative for others. As is often so, it's a case of suck it and see. Please feed-back any experiences here so I can amend the listings where necessary.