A couple of suggestions:

Firstly, BT Phonebook lists two entries for Handpicked Collection in SW8: the 0845 number and (020) 7720 9224.

Secondly, Googling the press number lead me to:
http://www.funpicked.com/delivery-terms-and-conditions/

This is another website they run with the same 0845 number on, in which they invite customers to ring the number given for press enquiries.

The Internet Archive stores websites so we can see how they used to be. In October 2007 Handpickedcollection gave the phone number 020 7501 1057 and e-mail address john@handpickedcollection.com (for John Glenn) on the homepage:

http://web.archive.org/web/20071023060157/http://www.handpickedcollection.com/

This is the same phone number as for the press office.

---

According to the website, the 0845 number is open 24/7. I would be very surprised if this is not outsourced. If it's a relatively small operation, then it wouldn't make sense for them to pay staff to be in the office at all times.

In which case, we really need to work out where calls are answered. 

The Returns Policy page gives the address:

The Handpicked Collection
c/o CDL t/a IMS Fulfilment & Distribution
Unit 3, Horsham Trading Estate
Foundry Lane
Horsham
West Sussex
RH13 5PX

Perhaps this is where calls to the 0845 number are answered. IMS Fulfilment & Distribution's website is www.imsfd.com and gives telephone number 01403 213 440 for this address.

Give it a try and let us know have you get on.  

iMS F&D is part of CDL Logistics Group whose website states:

Quote:


The website gives numbers for each (the alternative to Fairway's 0870 is on its own website and in our database). It may be that the call centre which answers calls for Handpicked Collection is based at one of the other companies (i.e. not at iMS) within the Group.

Don't know whether this is of any use, but on the testimonials page, one of the quotes makes reference to the Fairway call centre. It may or may not be the case that there is only one CDL call centre and that that is at the Fairway address in Slough.